As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
Harborview Medical Center's Department of Radiology has an outstanding opportunity for a PATIENT SERVICES SPECIALIST 1-TRAINE OR PSS 2 (Full-Time, Day Shifts).
The PSS is responsible for the following duties:
Answer, screen, and triage all telephone calls with departmental communication system, and utilize departmental pager system to contact on-call personnel and Radiologist as needed.
Schedule Radiology procedures.
Respond to patient questions, and provide directions to different clinics, units, parking, and eating facilities.
Maintain confidentiality of patient information.
Communicate information to patients, agencies, departments, physicians, and the community such as registration policies, insurance coverage, billing procedures, radiology scheduling procedures, and guidelines and instructions for different procedures/exams.
Assist patients in completing various documents such as procedure forms for exams and other patient paperwork.
Facilitate patient check-in and check-out, verify patient identity, and coordinate interpreter services for patient.
Other duties as assigned.
Competitive candidates possess the following qualities and skills:
Strong ability to communicate verbally, including via telephone, and the ability to interact efficiently with physicians, allied health professionals, and other department personnel.
Ability to access, enter, and retrieve information via computer system.
Previous healthcare work experience.
Ability to work independently and prioritize work appropriately.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.