All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UW Medical Center has an outstanding opportunity for an RN Patient Safety Manager. This position focuses on the improvement of systems and processes that enhance patient safety across the continuum. This individual plays a key role in the review, analysis, implementation, and improvement of patient safety. He/she provides clinical expertise and support to select committees and taskforce workgroups. This position is responsible for independent review and analysis of patient safety events requiring knowledge of state and national requirements for reporting and follow up. He/she must rely on clinical expertise to synthesizes patient safety event(s) information and determine appropriate follow up. This position will work with administrators, managers, faculty and staff to develop improvements to prevent re-occurrence of patient safety events and to improve quality of care. For significant events with harm and other reportable events, this position will ensure that action items are completed as required and documented appropriately. This position will closely collaborate with the UWMC Patient Safety Officer and Risk Management to manage patient safety events and outcomes. He/She will lead and/or facilitate patient safety projects, workgroups and/or committees and ensure that they are aligned with organizational goals and regulatory reporting requirements.
SCHEDULE Full-time day shift.
Coordinate, synthesize and document information about patient safety events in preparation for the review process. This includes review of the online reporting tool PSN, review of the medical record, private consultation with providers and staff and site visits to the unit(s)/clinics involved as appropriate.
Lead/facilitate Patient Safety Event Reviews, Root Cause Analyses and Quality Improvement Debriefs as required. Ensure that all meeting participants are briefed on QI protections and practices and facilitate proposed action items and follow up. Prepare appropriate documentation for publicly reportable events including Department of Health (DOH) and/or The Joint Commission (TJC) incident reports. Submit required documentation within appropriate timeframes and deadlines. Serve as subject matter expert for select events during DOH/TJC onsite investigations. Coordinate response to external quality of care concerns.
Manage and facilitate Patient Safety workgroups and committees as assigned. Promote and foster a culture that encourages reporting, peer review, and changing systems and processes to prevent medical errors. Lead committees and/or represents the CCE as appropriate.
Collaborate with Risk Management, nurse managers, providers and administrators to finalize action plans based on resources required, potential effectiveness of interventions and other priorities. Assist with the delegation of responsibility collecting measurement data, auditing and follow up.
Analyze trends and provide actionable data to clinical leaders for the improvement of Patient Safety Outcomes. Serve as a liaison, consultant and subject matter expert with regard to TJC National Patient Safety Goals, Sentinel Event Alerts and other regulatory requirements. Assist in TJC preparation and serves as an internal consultant for specific TJC Standards. Analyze NPSG data and makes recommendations as appropriate. Coach others in data gathering and implementation.
BSN or equivalent education and experience.
Three (3) years of experience in a clinical setting and at least two years of experience in quality improvement.
Well-developed interpersonal and communication skills with demonstrated effectiveness working with all levels within a health care organization.
Basic computing skills, including working knowledge of the entire Microsoft Office Suite of programs.
Customer-focused individual with excellent time and project management, decision making and analytical skills.
Background in continuous quality improvement philosophy, methods and tools, with demonstrated experience in coaching and facilitation using these methods and tools.
Prior experience with the standards and requirements of TJC and other regulatory requirements as they apply to hospitals.
Certification in Health Care Quality.
Project management experience.
Washington State RN license required by start date.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.