This position supports the Office of Student Financial Services and is responsible for: providing exceptional customer service to students, parents, sponsors, staff, and faculty; keeping student accounts receivables current by ensuring timely and accurate recording of financial activity; responsible for reviewing student financial transactions, daily balancing, and auditing current transactions; performing cashiering duties for the LMU community.
Typically a Bachelor's Degree in a business or related field or equivalent work experience. Course work in office practices, bookkeeping and accounting or a combination of life/work experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
Minimum 3 years progressively responsible business related or customer service clerical or accounts receivable experience in a modern office environment , financial institution, or public service position where the primary function involved financial accounts and related customer service. University experience preferred.
Demonstrated knowledge in the areas of: modern office methods and practices, customer service techniques, conflict resolution; business, telephone, and email etiquette. Principles of accounting and bookkeeping to sufficiently process and analyze transactions to the receivables system. Knowledge of on-line databases used for posting, researching and balancing accounts receivables. Familiarity with Microsoft Office software, and PC applications. Demonstrated knowledge of email and internet communication protocol. Analytical and math concepts sufficient to calculate payment schedules. Use of basic office equipment e.g., copier, scanner, fax machine, 10 key, etc.
Ability to use good judgment and common sense when interpreting rules and regulations and policies for students/authorized users, faculty, and staff. Ability to advise and communicate effectively with students, parents, authorized users, and campus personnel regarding account activity. Perform duties involving constant public contact in a consistent, professional, and courteous manner. Understand complex account receivable issues. Perform financial calculations and projections to establish payment plans and estimates for pro-rata refunds for tuition, housing, and meals.
Perform office work of intermediate difficulty involving independent judgment and requiring accuracy and speed and exceptional attention to detail; devise or adopt office procedures to meet changing organizational needs; make clear comprehensive reports and keep complex records; understand, interpret, and apply rules and written directions; maintain discretion and confidentiality in all aspects of daily duties.
Must be able to work positively in a demanding, high volume, fast paced, team oriented student service environment both independently and collaboratively.
Ability to understand and comply with applicable federal regulations.
Excellent customer service and interpersonal skills (both written and oral).
Highly developed organizational and presentation skills. Ability to prioritize time, multitask, and meet established deadlines. Must be able to problem solve, by identifying and resolving problems in a timely manner.
Demonstrated computer competency with working knowledge of: Microsoft operating systems and Microsoft Office Suite; and preferably knowledgeable in Banner Student Accounts Receivable, Touchnet, Blackboard, Oracle, Nolijweb, email and internet interfaces. Extensive computer related and data input skills required.
Founded in 1911, LMU is a premier Catholic university rooted in the Jesuit and Marymount traditions. Our enrollment includes 5,962 undergraduate, 2,129 graduate and 1,278 law school students. Our 142-acre bluff-top campus is located in West Los Angeles and is among the nation's most beautiful and green campuses.