Change Management Project Manager Project Manager 1 - General
Job Family: Project Management Job Series: Project Management General Job Code: 2393 Grade: J Employee Status: This is a one (1) year fixed term position. Note: Not all unique aspects of the job are covered by this job description
The Change Management Project Manager (CMPM) reports to the Director of Strategic Initiatives, part of the Business Strategy & Services group within Financial Management Services (FMS) at Stanford. The CMPM is accountable for the adoption success of the FMS portfolio of strategic initiatives, which focuses on changes to business processes, systems and technology, and business policies.
The primary responsibility of the CMPM is to create and deliver change management strategies and plans across the portfolio, ensuring that project goals and objectives are met by maximizing user adoption. This role will employ the existing FMS change management methodology and be responsible for updates to best practices and procedures as needed.
While the CMPM may or may not have supervisory responsibility, this person will work closely with the teams responsible for change management (e.g., Financial Learning Solutions, Marketing & Communications, and Business Strategy & Relationships) to ensure successful development and execution of change management plans across the portfolio. The CMPM will also engage with clients to ensure that the change management strategies and plans are optimized for the users. Skills and Qualifications
Manage the FMS strategic initiative change management portfolio, drive impact analysis, and maximize user adoption through effective planning and execution of all change management components.
Develop and execute change management strategies, applying the FMS change management methodology (i.e., Prosci).
Perform oversight on change management plans to ensure alignment with portfolio strategies and consistency with the FMS change management methodology.
Act as change management lead on specific major strategic projects, performing oversight of the following change management components:
Proactively engage with business owners and subject matter experts to understand project goals and assist with identifying and implementing business transformation and process improvement opportunities
Work with the project manager, technical resources, and business analysts to understand the technology solution, development process, and go-live plan.
Assess the change impact - conduct impact analyses, assess change readiness and identify key stakeholders
Integrate and align communication and web content planning efforts with the broader change management plan by providing input into the development of the plans and deliverables.
Coordinate and support learning efforts - provide input, document requirements and support the design and delivery of learning programs and materials
Coordinate and support client outreach efforts - provide input and assist with development of outreach strategies and plans to increase adoption and prepare clients for the services and programs to be delivered.
Create actionable deliverables including: Change management project plan (and integration into project plan), Training Plan, Client Outreach Plan, and Support Readiness Plan
Coach other change management leads on how to develop and execute change management strategies as well as how to effectively lead change management efforts on other strategic initiatives and projects in the FMS portfolio
Define and measure success metrics and monitor change management and efficacy across the portfolio
Identify and manage mitigation approaches to address anticipated user resistance and other change management related project risks
Qualifications Education & Experience:
Bachelor's degree and 5+ years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Experience and knowledge of change management principles, methodologies and tools (i.e., Prosci)
Demonstrated ability to consult and work collaboratively with business partners, subject matter experts, technical resources, vendor partners, and business partners and diverse groups at any and all levels of an organization.
Demonstrated ability to contribute to the creation of an environment that is service oriented, supportive, engaging and effective.
Demonstrated excellence in client service skills and ability to learn business concepts quickly.
Excellent project management skills and demonstrated ability to work on multiple projects concurrently.
Outstanding writing, editing, critical reasoning, interpersonal and communication skills. Demonstrated ability to communicate complex concepts concisely and clearly and to convert technical or complex information and concepts into easily understandable text and illustrations.
Demonstrated ability to use qualitative and quantitative data to evaluate the effectiveness of change management plans and improve as needed.
Experience interpreting business requirements, process flows, and functional spec documents would be beneficial.
Occasional extended working hours during peak cycles.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
**Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Location: Business Affairs: Financial Management Services (FMS), Redwood City, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.