Job Summary The Technology Support Specialist reports to the Manager of Technology Support, within the Office of Information Technology. With a shared responsibility for the technical, daily support of all client end technology; the training and supervision of student techs; and the development and maintenance of corresponding technical documentation, the Technology Support Specialist will help to ensure a positive user experience with IT devices and services. Collaboration with other members of the Office of Information Technology is a critical component to campus community service delivery.
Education Associates degree required; Bachelor's degree in Information Technology computing systems emphasis preferred.
Experience One year of experience in a technology-related, direct customer service role required; experience in a higher education, liberal arts campus setting preferred.
Knowledge, Skills, Abilities Strong technical aptitude for client end technology with the desire to learn emerging technologies; Strong customer service skills, ability to communicate effectively, both orally and in writing; Ability to work effectively with a wide range of constituencies in a diverse community; Knowledge of technical writing and documentation; Ability to train and mentor student staff; Exhibits a strong IT security posture and strict adherence to privacy and confidentiality.
Physical Demand Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching, and bending. Position requires the ability to occasionally lift up to 50 pounds. Working conditions are both indoor and outdoor.
Number of Months: 12 months
Quick link for posting: 2210
Internal Number: 2210
About Susquehanna University
Susquehanna University is a selective, residential liberal arts college in Pennsylvania that provides a solid foundation in the liberal arts and sciences.