Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The University Advancement systems replacement program is a multi-year program designed to improve Wash U’s operational excellence and ability to make insight driven decisions focused on University Advancement activity. ADIS is the system of record for Washington University alumni and donors, and stores biographical, relationship, transactional, research and activity data for constituents. Critical system functionality supports fundraising and engagement efforts. The University Advancement systems replacement program includes replacing ADIS with a Salesforce.com solution, in addition to other identified related systems.
The Learning and Effectiveness Lead will deliver a comprehensive training strategy for University Advancement, inclusive of business processes and policies, change and innovation priorities, and technologies such as the systems replacement program. The Lead will create comprehensive learning objectives and training plans by functional group. The Lead will analyze training needs and design, develop, and deliver blended learning solutions in multiple formats. These may include classroom instruction, virtual webinars, e-learning, user groups and peer-to-peer learning, coaching, and videos. The Lead will customize and create a unique learning journey by stakeholder group. The Lead will contribute to the employee onboarding program in University Advancement and continue enablement of an effective and inclusive workplace for University Advancement. The Lead will provide consultation on various trainings and training policies to build knowledge and skills within University Advancement. The Lead will also work closely with subject matter experts across the organization and vendor partners. The Lead will be responsible for creating and analyzing the effectiveness of learning resources that contribute to user adoption and drive business objectives.
PRIMARY DUTIES AND RESPONSIBILITIES:
Training Strategy and Plan Development:
Assist in developing training strategies and associated end-to-end implementation plans in support of new and existing initiatives, including the University Advancement systems replacement project.
Activities may include, but are not limited to, training needs assessments, learning objectives, a train-the-trainer approach, peer-to-peer learning and support, and creation of technical content and resources.
Work with vendors, implementation partners, and subject matter experts across the department and university to ensure a strong and complete instructional design strategy.
Instructional and Content Design and Training Delivery:
Design technical content to match learning objectives by functional group.
Partner with the Innovation and Effectiveness Team to create innovative learning opportunities that are in line with the program timeline and overall change management strategy.
Provide coaching and deliver training or train-the-trainer sessions to managers, staff, and teams.
Build and maintain collaborative working relationships with internal and external customers to develop a deep understanding of their needs, the needs of their constituents, and their business practices.
Ensure that professional development opportunities and coaching are delivered at a high level across all staff, with a particular eye toward diversity, equity, and inclusion.
Evaluation of Training Effectiveness, User Adoption, and User Support:
Research and develop a high-level understanding of best-in-class-technology in learning and development.
Collaborate with learning and development experts within the organization and engage in benchmarking to stay abreast of best practices in other advancement organizations.
Provide leadership to Learning and Effectiveness Specialists who will interact with a broad range of clients to provide support, expert advice, and training delivery.
Develop key success metrics to measure training effectiveness that contribute to user adoption and drive business objectives.
Create a learning governance and sustainability plan to continuously enhance and improve training content and delivery.
Perform other duties as assigned.
Bachelor’s degree in instructional technology, business, communication, education, IT, or related field, and a minimum of three to five years of related professional work experience, including instructional design methods and theories, adult learning, and/or training experience.
Team Skills: Supports teammates at all times to maintain a productive, energetic, and efficient program team. Communicates effectively and frequently, both verbally and in writing, with other members of the team. Fosters collaboration among internal departments and individuals.
Customer Service: Possess an aptitude for patience, professionalism, tactfulness, and empathy. Enthusiastic and committed to helping others, with the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Ability to quickly defuse stressful or anxious situations.
Superior writing and presentation skills. Sensitivity to visual aesthetics.
Strong project management skills and ability to manage to deadlines.
Self-motivated, flexible, and easily adaptable to changing needs. No job is too big or too small. Good sense of humor.
Able to comprehend complex technology projects and translate into simplified key messages for general audiences.
Proficiency in Microsoft Office products, including Word, PowerPoint, Excel, and Outlook.
Experience with Salesforce.com implementations is a bonus.
Experience with learning management systems, professional development, and public speaking.
Experience working in advancement and/or higher education.
Fluency in communications regarding digital transformation and agile methodology.
Prosci Change Management Certification or other change management certification is a plus.
Understanding of and experience with IT, enterprise resource planning systems, and organizational change management projects.
Demonstrated experience working with senior-level management, and providing one-on-one coaching and training delivery.
Demonstrated ability to achieve results in large, complex organizations.
Demonstrated experience managing projects and process improvements, and analytics.
The hiring range for this position is $56,472 - $73,403 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of University Advancement. This position is for the Danforth Campus.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.