Location: West Hartford, CT Category: Staff Posted On: Tue Mar 2 2021 Job Description:
Under the direction of the Director of Student Financial Services, this position is responsible for supporting and managing compliant, efficient daily operations, services and programs of the Student Financial Services Office. The Associate Director coordinates the development and implementation of the technical aspects of the financial aid process that support processing and disbursement of external and internal sources of financial aid, including the endowed scholarship program. In addition to providing support and backup to the Director, the Associate Director provides counsel and guidance to students and families in a broad range of financial programs and services including traditional financial aid, alternative financing, and payment plans in order to support the enrollment and retention of Undergraduate and Graduate students. Approximately 60% percent of the position's responsibilities involve providing technical and auxiliary support services, and 40% percent involves direct customer service support.
Responsibilities (Include but are not limited to)
Assist the Director in planning and implementing policies and procedures that govern the day-to-day operations of the Office of Student Financial Services.
In conjunction with the Director, Office of Institutional Advancement, and the Business Office, manage the awarding, reconciliation and reporting of the donor-funded scholarship program.
Oversee and process data management workflow between the University's student information system (SIS), Jenzabar, and the financial aid database, PowerFAIDS.
Coordinate the processing and disbursement of Federal Title IV, state, private and institutional financial aid.
Oversee the alternative loan program. Certify and process private alternative loans. Conduct annual RFI's and connect with third-party vendors.
Conduct full-service financial aid counseling to assist students with a long-term financing plan to pay for the cost of their degree. Collect and review required documentation, create financial aid packages, and perform federal verification for assigned population.
Counsel and advise students and parents regarding financial challenges, and recommend financial aid options based on academic progress, eligibility and procedures
Assists the Director in facilitating the coordination and communication between respective University departments as they relate to Student Financial Service's role in creating a positive educational experience for students. Integrate efforts to maximize SFS's role in recruitment and retention.
Assist the Director with R2T4s and fund reconciliations.
Assist the Director with monthly and annual reporting requirements
Plan and conduct presentations, seminars, and/or workshops for students. Represent the Office of Student Financial Services at recruitment events, information sessions, and career fairs.
Assist Director with staff and student worker training and supervision.
Ensure an environment of confidentiality surrounding sensitive, private, financial documents and data.
Occasional travel is required to participate in off-site meetings and events.
Bachelor's Degree required.
At least three years' experience with financial aid processes, financial aid/scholarship programs preferred.
Familiarity with PowerFAIDS and Jenzabar preferred.
Engaging personality, friendliness, enthusiasm, sense of humor, positive attitude, persistence, and passion for the work.
Well-organized, multi-tasker, effective time-manager, problem-solver, and a creative "people person" who is customer service-oriented, pays attention to details, and works with a sense of urgency.
Ability to function independently while operating effectively within a team environment.
Proficient computer skills, including working with Windows and the MS Office Suite. Familiarity with Jenzabar and PowerFAIDS a plus.
Excellent oral and written skills and the ability to communicate and to work comfortably with students, colleagues, and external constituents, including diverse populations.
High level of professionalism, leadership, diplomacy, negotiation and sales skills, and the ability to manage complex projects with minimal supervision.
The ability to work with and not disclose sensitive and confidential material.
Professional, courteous demeanor and appearance; and the ability to work professionally with students, faculty, staff, and administration and to represent the University professionally to the public.
Cultural competency to work with diverse student and/or employee population
Commitment to the mission of the University of Saint Joseph
Physical ability to perform the essential functions of the position, with or without reasonable accommodation.
Salary is commensurate with qualifications and experience.
The University of Saint Joseph is building a culturally diverse faculty & staff and strongly encourages applications from women and people of color.
The University of Saint Joseph, founded by the Sisters of Mercy in the Catholic tradition, provides a rigorous liberal arts and professional education for a diverse student population in an inclusive environment that encourages strong ethical values, personal integrity, and a sense of responsibility to the needs of society.At University of Saint Joseph, our mission statement profoundly resonates with our faculty and staff and serves as the foundation upon which our employment policy is built.We seek to attract, develop and retain individuals who are committed to our mission. We are committed to providing an environment where diverse talents, perspectives, experiences and contributions are recognized, and one that promotes the "growth of the whole person" with resources that enable employees to meet professional and personal life needs.