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Technical Support Specialist I
Technical Support Specialist IPrimary Purpose:Responsible for first tier technical support to the University community, sets-up, configures, troubleshoots and upgrades desktops, peripherals and generates written resolutions in central database/knowledge repository and provides bypass and recovery of issues reported to them.Essential Functions:1. Provides high level of customer service to University community during resolution of technical issues.2. Communicates clearly and effectively with users of varying levels of expertise.3. Installs, configures and maintains hardware, software and peripherals within Uni
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