Provides front line services and outreach to students with the highest levels of customer service and accuracy. Utilizes problem-solving skills & knowledge of policies & procedures related to registration, billing, and student financial assistance. This position may require working in the evening and on weekends.
Provides excellent customer service and problem resolution in a high volume environment.
Resolves inquiries by phone, in person, and by email communication with students, families, staff and other parties.
Counsels parents and students in the areas of financial aid, billing, registration and provides a referral to other offices as needed. 60%
Delivers presentations to students, parents, University staff and to the external community on topics related to billing, financial aid, and registration. Provides support for University outreach to targeted populations. 10%
Processes registration forms and academic records such as Independent Study forms, schedule changes, enrollment verification requests, transcripts. Requires in-depth knowledge in divisional and departmental policies, withdrawals, and re-enrollment processes. 10%
Performs independent special projects as needed such as representing on University committees, reviewing and submitting updates for the website, maintenance of data in our ticketing system. Completes other duties as assigned. 10%
Serves as the first contact to students and the university community in the areas of residency and the use of veteran's benefits. Keeps current with federal, state and University policies, procedures, and regulations. 10%
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Associate's Degree with at least one year of experience working full or part-time in a customer-related field, or two years of experience working full-time in a customer-related field. Must be able to attend functions off-campus and work evening and weekend hours as needed? some travel may be required.
Student financial aid or registration or student accounts/billing experience in a higher education setting. Knowledge of and experience with Miami University, including institutional and unit policies, procedures and processes. Demonstrated project management and public speaking skills. Working knowledge of Google Suite and Microsoft Office Suite
Knowledge, Skills and Abilities:
Ability to serve customers graciously, quickly and accurately. Excellent oral and written communication skills. Ability to communicate and interact effectively with people of all ages and diverse backgrounds.
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”