The primary purpose of this position is to be responsible for all university bad debt collections which includes, Perkins loans, Student and Staff account receivable, returned checks and other university department request. The Manager of Collections is also responsible for reviewing and referring uncollectible accounts to our third-party collection agencies; review and processing of third-party invoice for entry by Customer Service Specialist; and review of invoice prior to approval of the Sr. AVC for Business Services. This position also includes assisting students, staff and supervisors as needed during peak times in the Bursar's office; and serves as the backup in the absence of the Assistant Bursar of Loans for duties that do not cause a conflict of interest.
Key areas of responsibility include the following:
Responsible for all aspects of bad debt collections for the University, both written and verbal, including counseling students and loan borrows to resolve their outstanding debts.
Responsible for making payment arrangements with debtors to avoid further collection action.
Skip tracing former loan debtors and students.
Assist with file suits and garnishments for student loans.
Assist with processing paperwork for loans as required by the Federal Government.
Responsible for referring non collected accounts to various outside Collection agencies, including monitoring collection reports, payments and the explanation of debts referred.
Primary contact for our third-party collection vendors.
Responsible for backing up the Assistant Bursar/Loans in receipting loan payments, assisting borrowers with their student loan consolidation, entrance and exit interviews.
Prepare various legal paperwork including warrants, affidavits, petty cash vouchers and T-4's for legal accounts.
Work with the Sherriff offices and courts to make sure that the correct fees are set up for each legal document filed.
Prepare garnishments and monitors the status of their renewal.
Responsible for paperwork for Bankruptcy court and monitoring Bankruptcy cases.
Assist with all aspects of student fees during peak periods in the Bursar's office.
Must be familiar with policies for student loans, student fees and installment plans.
The idea candidate must be able to handle multiple jobs; have good organizational skills; must have good computer skills; work well with others; and must be able to communicate effectively, both written and verbal.
High school diploma; at least two years of college education or some business school training; at least two years' experience in collections; and at least two years' experience on a college campus or office setting.
Review of applications will begin on March 8th after posting and continue until the position is filled. Applications received by this date will receive priority consideration.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
Internal Number: 212946
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.