Provide support to end users in problem resolution for both Windows and Apple systems.
Guide end users through troubleshooting procedures.
Perform upgrades to hardware and software.
Supporting printing and other peripheral computing devices.
Log work in ticketing system (ServiceNow).
Intake work via phone, email, ticketing system.
Share phone duties with other team members both during the day and scheduled off-hours rotation.
Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
Researches and analyzes computer products and systems available in the marketplace and makes recommendations to management.
Maintain confidentiality/discretion at all times.
Ability to handle multiple concurrent tasks in a competent and professional manner in a fast paced atmosphere.
Ability to solve problems independently with limited direction.
Ability to work accurately with attention to detail.
With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems. Simulates or recreates a range of straightforward user problems to resolve operating difficulties. Performs analyses and assists in a variety of IT support activities including, but not limited to, developing troubleshooting scripts for the help desk; and providing technical assistance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Performs other related work as needed.
Linux experience is a plus.
Must be willing to support both Windows and Apple devices.
Administrative offices, wet and dry labs, clinical areas.
Must be willing to work on-site during pandemic.
Cover Letter ( preferred)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR10236
About University of Chicago (UC)
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.