All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UW Medical Center - Montlake has an outstanding opportunity for a Nurse Manager to join our Surgical Services Department. This Manager will facilitate, monitor and improve the processes and systems that impact daily patient flow and the quality of patient care delivered in the Surgical Services Department. They also are responsible for establishing and maintaining high customer service standards for the designated unit and the Surgical Services Department as a whole and will guide and direct the activities of the RN2’s, RN3's and others in the designated unit.
SCHEDULE Full-time. Day shift.
RESPONSIBILITIES Provides leadership and coordination for the Main OR, Surgical Pavillion OR and Roosevelt OR. Responsible for establishing and maintaining high customer service standards for the designated unit and the Surgical Services Department as a whole. Guides and directs the activities of the RN2’s, RN3's, Surg Techs, and Hospital Assistants in the designated unit.
Analyzes the staffing needs of the unit, 24/7. Collaborates with the Department Director and peers, to maintain an adequate volume of team members to meet the needs of the unit.
Responsible for making hiring, discipline and termination decisions related to team members.
Collaborates with peers and Department Director to develop and implement performance standards, competencies and performance evaluation criteria.
Monitors the activities of the RN2’s, RN3’s and other preceptors to ensure team members attain and maintain required skills, knowledge and competencies. Ensures all new team members receive a thorough, efficient, well-documented orientation to the department and assigned services.
Supervises the daily activities of the staff to ensure optimum performance, providing ongoing staff evaluation and performance feedback regarding job performance based on standards and expectations.
Conducts annual reviews of clinical competencies and document them in personnel files.
Completes annual personnel evaluations on all team members.
Identifies continuing education needs of staff and supports programs designed to meet those needs. Promotes personal growth and provides opportunities for staff to develop self-management skills.
Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains department personnel files for team members in collaboration with the Operations Supervisor.
Mentors/coaches/assists team members with conflict resolution
Use communication systems on the unit to ensure staff have access to pertinent information
Provides the Operations Supervisor, with minimum staffing volume guidelines for the designated unit. The Operations Supervisor uses the guidelines when approving leaves and vacations for team members.
Collaborates with the Department Director and peers to assess OneStaff report data and implement changes in staffing policies as necessary.
Ensures that patients and family members are attended to in a professional manner.
Responsible for coordinating and directing staff, responding to the clinical needs of the patient/family members in a timely manner and maintains a professional and friendly demeanor at all times. As the leader on the Surgical Services team, assures that other members are responding in the same timely and professional manner.
Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines. Is a role model for, and facilitates, collaborative working relationships with surgeons and other teams.
Maintains an environment that respects age, culture, economic, ethnic and lifestyle differences of patients, visitors and staff. Uses assertiveness, negotiation, conflict management and problem solving strategies to develop a positive work environment
Works cohesively as a member of the Surgical Services Leadership Team, taking a proactive role in ensuring the smooth and efficient operation of the unit.
Collaborates with surgical clinics, ancillary support services and other Patient Care and Ambulatory Care Services units to problem-solve, improve processes, and increase customer service and customer satisfaction.
Periodically assesses the satisfaction level of surgeons, anesthesia providers and other UWMC Patient Care and Ambulatory Care units, as related to patient flow processes. Takes corrective action where needed.
EQUIPMENT and SUPPLIES
Collaborates with Materials Management Department to maintain accurate, comprehensive inventory lists of all patient care items. Works closely with the Support Services Supervisor and unit staff members to identify new and replacement needs for equipment.
Works closely with the Supply Coordinator and Business Manager in obtaining information/planning for new products/technology; facilitating the introduction of new equipment/supplies.
Works closely with the other Nurse Managers and the Support Services Supervisor in conducting safe, effective clinical trials and evaluations of new equipment or forms.
Submits prioritized capital equipment lists to the Surgical Services Business Manager
Assertively communicates with Business Manager and Department Director if proposed delays in purchases have the potential to compromise the quality of patient care.
Coordinates unit specific in-services for specialty equipment and supplies.
Assesses/monitors the standards of practice/quality of care provided by team members. Educates or counsels when deficiencies in technique are noted.
Fosters clinical excellence and incorporation of clinical standards into staff practice. Uses coaching and counseling skills to enhance competent staff performance
Collaborates with the Department Director and peers to keep unit consistently ready to meet regulatory requirements, demonstrating knowledge of regulatory guidelines and ability to direct, lead and participate in unit quality programs.
Directs, leads and participates in quality improvement projects.
Member of Surgical Services Leadership Team (SSLT), and other UWMC Committees, as assigned.
Collaborates with the Department Director and peers on SSLT, to set and achieve annual goals for the Department.
OPERATIONS, DATA MANAGEMENT AND FINANCE
Contributes to the development of policies, procedures and systems to assure the effective operational functioning of the unit.
Works with peers and the Department Director to develop and maintain systems for collecting information to measure unit productivity.
Manages resources effectively and participates in cost savings initiatives.
Ensures maintenance of systems to protect confidentiality and integrity of patient records in compliance with hospital policies, procedures, and standards.
ACCOUNTABILITY FOR THE EFFECTIVENESS OF THE SERVICE AREA AND THE ORGANIZATION
Supports the organizational and service area mission, philosophy, values and goals.
Directs and participates in efforts to continuously improve quality at UWMC.
Efficiently uses own time and monitors efficient use of support staff time.
Communicates effectively with individuals and in groups and guides staff in effective communication skills.
Interacts well with a variety of individuals and contributes to an environment that respects cultural, economic, ethnic, and lifestyle differences of patients, visitors and staff.
Contributes to, and encourages positive working relationships with members of the team.
Recognizes one's own stress and the impact on others. Recognizes staff stress and its impact on the support service team.
Identifies and manages own and staff stress utilizing the support services of UWMC.
Directs and uses the service area and organizational communication systems to maintain knowledge of current information.
Ensures the maintenance of the service area environment and equipment so that it is of a professional appearance, safe and usable.
Ensures staff and own compliance with specific UWMC policies for safety.
Assures own and staff professional conduct and appearance.
DEMONSTRATES ACCOUNTABILITY FOR OWN GROWTH AND COMPETENCY AND ENCOURAGES THE GROWTH AND COMPETENCY OF OTHERS
Responsible for own continuing education.
Participates in own performance review.
Is open to constructive feedback and integrates recommendations into practice.
Completes special projects. Develops and participates in projects to enhance operations.
Performs other duties, as assigned by Director.
REQUIREMENTS BSN; minimum of 2 years as RN3 or equivalent and 3-5 years of surgical nursing experience required. Strong analytical, organizational, interpersonal and demonstrated customer service skills required. Master's in Nursing, or enrolled in a Master’s program other health care program completed within six months of hire.
REQUIRED SKILLS AND ABILITIES
Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
Ability to work under pressure in a fast paced environment and meet deadlines.
Strong communication skills, both verbal and written.
Ability to direct and supervise the work of others.
Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel.
Ability to foster a team environment and work as a team member.
Independent judgement needed to organize work and set priorities for self and others.
Demonstration of flexibility and willingness to adapt to diverse roles as a member of the unit-based team.
LEGAL REQUIREMENTS Current license to practice as a registered nurse in the State of Washington.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.