The Operations Manager coordinates and facilitates the successful delivery of online programs and learning experiences at Columbia Video Network (CVN), the online department at the School of Engineering. The incumbent manages day-to-day operations related to student and faculty support. The incumbent oversees various technology and applications related to online learning, develops and maintains data-driven processes and reports, processes related finance needs and maintains budget.
(50%) Online Portfolio Management and Administration
-Manage the delivery of online programs at CVN
-Manage and administer various student and faculty facing systems, including admissions, records, learning management systems and online applications and tools related to the delivery of various online programs
-Obtain and manage resources needed for online course delivery, including rooms and resources
-Source/test/implement technology and other resources (i.e. applications/systems/tools) to support the department
- Work collaboratively across teams to launch new initiatives
(30%) Student and Faculty Support -Address student and faculty inquiries in a timely manner, host open office hours as necessary,
escalate urgent issues to Executive Director
- Cultivate relationships with students, faculty and administration across the school
- Develop processes and create content to build and maintain a strong alumni base at CVN
(10%) Reporting, Data Management and Budgeting
-Perform data analysis, track and report on data related to program metrics
- Compile various reports and presentation materials for reporting online program information to various stakeholders
- Provide tracking of budgets for projects within the department
-Liaise and negotiate with vendors and software providers in accordance with the School and University's policies and best practices
-Monitor, track, and report expenditures of the unit adhering to the best practices and guidelines of the School and University
(10%) Performs other and related duties and responsibilities as assigned/requested
Bachelor's Degree preferred and 2-4 years of related experience working in education setting preferred.
Strong computer literacy/proficiency required: proficiency with Google suite of products, MS office, LMS (Canvas or similar). Knowledge of admissions systems (Slate or similar), student information systems, publishing software, social media is preferred. Proficient and excited about the use of technology - new and existing applications - to automate our work. Able to analyze and work with large volumes of student data.
Possess excellent interpersonal and administrative skills. Ability to work independently and under pressure, with high level of attention to detail. Candidate must exercise good judgment and flexibility. Must be able to prioritize multiple tasks with minimal supervision. Must be able to communicate effectively and tactfully with staff, faculty, students, and alumni in small and large group settings. Excellent command of English (verbal and written).
Attributes that will help you in this role: focus on achieving defined results, and exceeding goals and objectives. Ability to work with a diverse team in a fast-paced environment. Enthusiasm and the ability to thrive in an atmosphere of constant change.
Must be willing to work on occasional evenings and weekends, on a need basis.
Positive, mission-oriented, forward-thinking attitude and sense of humor a must.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 513006
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.