UK Healthcare is seeking a Patient Service Coordinator to support our Radiology Call Center. This position will be responsible for assisting patients and clinics with coordinating, making, rescheduling and canceling Radiology imaging studies; providing accurate, detailed information regarding test preparation, arrival time and directions; confirming all necessary patient demographic and insurance information; and ensuring available scanner time maximized.
The selected candidate will provide excellent customer service by: providing helpful assistance to both patients and referring clinics; answering all calls in a pleasant and timely manner; calmly and effectively dealing with difficult people and situations; and cheerfully performing repetitive tasks.
Qualified candidates will maintain departmental standards for quality and volume, as well as contribute new ideas to improve work practices.
This position will primarily work remotely and will require a home office set-up. All necessary computer equipment is supplied. Candidates must be able to independently maintain a high speed internet connection.
Excel, Word, PowerPoint skills, strong writing and communication skills, attention to detail, multitasking and flexibility.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Associate Degree preferred
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.