The Server Administrator III position is a member of the Systems Engineering and Architecture team that leads the planning, design, and engineering of enterprise-level Datacenter, Server, Storage, and Cloud Computing Environments. Server Administrators are responsible for installing, maintaining, monitoring, testing, and troubleshooting hosted computing environments. Server Administrators must have effective communication skills and must be able to work collaboratively with clients and other technical colleagues. Server Administrators work across all functional areas of the organization and use a strong customer service orientation to ensure the resolution of service requests and incidents. The Server Administrator III position typically requires a bachelor’s degree and a minimum of 5 years of relevant industry experience in Desktop Engineering, Desktop Administration, Systems Engineering, or Systems Administration.
Duties include: 1.Engineering – Gathers requirements and designs solutions for difficult technology problems. Leads small to medium enterprise-level projects or large departmental projects that require software, virtual or physical end user computing devices or platforms. Contributes to project teams that need a high-level of software engineering systems and architecture support. Collaborates with other technology experts to come up with pragmatic architectures that meet the needs of the university. Assists in the development of short and long-term plans, including business continuity, remote access, desktop standardization and security.
2.Administration – Provides support for software systems including testing, debugging, installing, upgrading, maintaining, and administering large or complex end user computing environments leveraging both traditional on premise as well as cloud software technologies. Acts as secondary support for others. Leads the documentation and maintenance of the policies, procedures, and standardizations for complex end user computing environments, leveraging the use of software, server, and storage, both on and off premise. Maintains security and ensures compliance with University policies and procedures. Proactively monitors end user computing performance and mitigates issues when they arise. Ensures vendors are adhering to contract requirements and notifies management when requirements are not being met. Coordinates resources and communications during end user computing device and management platform maintenance or outages.
3.Process improvement – Enhances, simplifies, and optimizes existing system components. Develops scalable strategies for automation; creates templates and scripts to simplify and streamline routine tasks. Identifies opportunities to improve efficiency, quality, or service through cross-team collaboration; facilitates communication and process changes to realize those opportunities. Evaluates current business practices to improve productivity, reduce costs and make the best use of business resources. Reviews changes done by peers and less experienced team members through validation and peer review.
4.Mentoring and Research – Mentors peers. Research physical desktop, virtual desktop, end user computing device, on-prem management platforms, cloud management platforms, and industry trends and presents findings to the leadership and other IT teams as necessary. Identifies best practices and recommends changes to standards and practices that can improve the efficiency and effectiveness of the desktop systems engineering team.
5.Other duties as assigned.
Bachelor's degree in Computer Science, Electrical Engineering or relevant, equivalent number of years of industry experience
Experience with Administering and/or Engineering Linux Server Environments
Minimum of 3 years experience
Possess a strong knowledge base about Cloud Enterprise server IT solutions as platform virtualization (Platform as a Service, PaaS); or as an application to customers for use as a service on demand (Software as a Service, SaaS); or infrastructure/resources (Infrastructure as a Service, IaaS)
Demonstrated ability to be a team player in a fast-paced environment.
Attention to detail with results driven focus on high quality.
Provide excellent customer service.
Strong documentation, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Advanced level Tier III troubleshooting assistance on supported systems.
Planning Unit: Information Technology
Department: Information and Technology Office
Applicants may contact this person if they have questions about this position: Steve Romine
Employment Type: full-time regular
Salary commensurate with experience and qualifications. Employees also enjoy a generous benefits package including health benefits, paid time off, and education benefits for employees and qualified dependents.
Internal Number: 36346
About Ohio University
Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.