UCSD Layoff from Career Appointment: Apply by 02/03/2021 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 02/12/2021. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Clinic Supervisor or Department Manager, the Practice Support Specialist primarily oversees, provides leadership, and training for all front end duties such as check in and check out, scheduling, registration, referrals, authorizations, patient administrative messaging, patient forms completion and prior authorization process.
Position is responsible for other advanced administrative duties such as templates, office purchases, coaching, etc. The Practice Support Specialist has oversight over junior counterparts. The Practice Support Specialist is responsible for the full range of oversight and training for registration/authorization and administrative messaging/forms and department processes and will be responsible for implementing medical necessity checking and issuing of ABN forms. Position oversees the use and scanning of ABN forms and self-pay documentation.
The Practice Support Specialist maintains a QC policy and procedure in the department to ensure that administrative patient messaging and forms are completed with-in ambulatory care guidelines as well as maintain an error tracking and feedback system to identify individuals that require additional training or counseling.
Position educates clinic staff members and physicians to proper completion and submission of documentation needed for the authorization process of clinic ordered services or procedures. The Practice Support Specialist serves as a resource for the entire department. With the guidance of the Clinic leadership, the Practice Support Specialist initiates and participates in improvement efforts which directly impact the practice. Other related duties as assigned.
A minimum of four (4) years of related experience.
Previous ambulatory care experience with skill and extensive knowledge of practices in an ambulatory setting.
Proven experience in an administrative lead role and front office administration.
Experience in referrals and following specific scheduling protocols. Understands functions of the referral and authorization department.
Demonstrated ability to register/schedule appointments working between two systems.
Extensive knowledge of medical insurance, authorization and referral processes as well as institutional contract matrix and institutional processes.
Ability to articulate physician's areas of expertise. Understands functions of the physician liaison department.
Proficient knowledge of computer programs to include Excel, PowerPoint, Graphs, Word, etc.
Excellent communication skills. Ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences.
Strong organizational skills; ability to prioritize work. High level customer service and team work.
Experience in a private practice setting.
Call center experience.
Knowledge of computer programs to include and EPIC, Eco-Time.
Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
Employment is subject to a criminal background check and pre-employment physical.
Must be able to work various hours and locations based on business needs.
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