Provides the necessary medical and clerical office support to the physician in the examination and treatment of patients in the outpatient office setting. In support of the University’s and Department’s mission and in accordance with all applicable policies and procedures, performs the following:
Essential Duties and Responsibilities:
Performs direct patient care as directed by physicians or via standing orders and within the scope of nursing practice and within accepted standards:
Rooms patients as necessary taking vital signs and obtaining information such as chief complaint, medical and surgical history, family and social history
Cleans and prepares room for office visits as well as procedures by gathering necessary supplies and equipment
Stocks rooms and reports any supplies needed to the office supervisor
Gives vaccinations as directed by the physicians
Provides clerical services to the physician and patient in support of patient care:
Completes all paperwork necessary to effectively bill and collect for patient services
Completes necessary patient paperwork such as FMLA, sports physical, handicap placard, letters for work/school, etc.
Reviews the list of chronic care patients and ensures visits are scheduled in a timely manner
Reviews missing quality metrics and assists in ordering and scheduling patients to meet quality goals
Performs front desk duties:
Open the office before hours and ensure rooms are ready for the day and security system is disarmed
Assist patients on arrival and check out
Assist patients in arranging patient care services at other facilities
Assist with prior authorization for patient services and medication coverage
Organizes the front desk, hub, and waiting room areas
Closes the office as needed and ensures the office is prepared for operation the following day and that the security system is armed
Receives and generates telephone calls and portal messages to patients, other physicians, and healthcare facilities:
Follows standing orders to address patient requests
Address patient concerns as indicated under nursing license
Treat others with compassion, dignity, and respect
Reviews the daily activity of the office and ensures smooth operations, as directed by the office supervisor:
Notifies supervisor of broken equipment
Performs all necessary tasks related to maintenance of regulatory requirements. Notifies supervisor immediately of any breaches of the regulations
Performs other related duties as assigned:
Attends all mandatory in-service and trainings as directed
Always complies with the University’s and Department’s policies regarding confidentiality
Provides back up to other clinical staff in the department or other departments as directed
Assists in the orientation of new staff to office procedures
Participates in clinical trials and other research, as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Graduation from an accredited program in Licensed Practical Nursing. Licensed as a Practical Nurse in the state of New Jersey. Two (2) years Licensed Practical Nursing experience required, preferably in a medical office, clinic, or similar setting. Ability to handle potentially infectious bodily secretions safely is required. The ability to work independently, excellent communication skills, organizational skills, and flexibility is required.
Must be able to stand and sit for long periods of time. Must be able to manipulate medical supplies and equipment. Must be able to communicate well with internal and external customers/patients, often under stressful circumstances.
This position is Regular Part-time, 24 hours a week.
NOTE:Only completed, online applications submitted on or before the deadline will be considered.
Internal Number: 495047
About Rowan University
A leading public institution, Rowan University combines liberal education with professional preparation from the baccalaureate through the doctorate. Rowan provides a collaborative, learning-centered environment in which highly qualified and diverse faculty, staff, and students integrate teaching, research, scholarship, creative activity, and community service. Through intellectual, social and cultural contributions, the University enriches the lives of those in the campus community and surrounding region.