Guest Service Associates will lead by example as a great ambassador for the museum while maintaining a focus on providing excellent customer service with all visitors to ensure a positive experience. Their primary goal is to helps all guests, clients, vendors, and museum employees to understand and comply with museum guidelines, and polices in a manner that ensures an outstanding guest experience. They will work primarily in customer-facing roles for Eskenazi Museum of Art, including posts in galleries, guest services desks, and exterior spaces per operational requirements of the department. On occasion they may work at an EMA Security monitoring station under direction from Security Panel Operators or perform other tasks as assigned or apparent.
High school diploma or GED.
Excellent ability to effectively communicate and exchange information, and ability to coordinate well with all stakeholders in all settings. Good interpersonal skills and a customer service orientation. Availability through September 1, 2021.
Fluency in multiple languages. One year of experience in a safety or security related field, or a customer service environment.
Working Conditions / Demands
Remaining stationary (up to 8 hours), moving through four floors of a building, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 50 pounds. Evening and weekend work will be required.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at firstname.lastname@example.org or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.