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The Office of Clinical Services (OCS) at the School of Dentistry encompasses the Patient Registration and Patient Relations offices, Simulation Clinic and Labs, Central Sterilization, two dispensaries, facilities maintenance team and Prosthodontic Laboratory. OCS supports the operations of 13 dental clinics in delivering dental care to the state’s largest and most diverse patient population. We utilize a team-oriented approach and work very hard to delight our patients, staff, students, and faculty. The Office of Clinical Services is committed to the principle of diversity, equity, and inclusion and to providing an environment where every employee feels welcomed, valued, and appreciated.
The UW School of Dentistry (UWSOD) has an outstanding opportunity for a Manager of Program Operations (Clinic Manager). Under the direction of the Director of Clinical Operations, the Clinic Manager is responsible for the smooth operation of UW School of Dentistry clinics. This position requires an understanding of the complete patient care and educational experience across an organization that is comprised of 13 separate clinics and hospital locations, and more than 20 individual programs. The position will support the School leadership in all efforts to organize operations to support and educate the dentist of the 21st Century.
DUTIES & RESPONSIBILITIES: Managing the Pre-Doc Clinic Staff and Program Operations (70%) •Collaborate with the Director of Clinic Operations to develop and maintain an effective strategy that ensures an efficient level of chair side assistance in the Pre-Doc Clinics and Dispensary. •Provide oversight to the Dental Assistants in the Dental Urgent Care Clinic and the Dental Xray Technicians in the Radiology Clinic. •Manage daily staffing needs in collaboration with the Dental Clinic Supervisor to maintain optimal coverage. •Manage all operational concerns that arise and address as appropriate, in consultation with the Director of Clinical Operations. •Manage all HR functions for the Pre-Doc Clinics Team and address HR issues as they arise. •Establish, maintain, and measure the effectiveness of patient care and educational experience of dental students. •Lead a culture that is patient-centered, with exceptional customer service.
Data Analysis (20%) •Define and design key performance metrics to manage the performance of patients scheduled for students. •Work with IT to leverage capabilities within the clinic management system and other available tools. •Provide feedback to key functional areas in a proactive manner to improve adherence to revenue cycle processes.
Organizational Leadership and Engagement (10%) •Serve as a subject matter expert regarding direct patient care in the clinics. •Positively support all management initiatives, directives and actively promote these to the clinic team. •Work collaboratively with the Director of Clinical Operations, Director of Quality Improvement and Health and Safety, Director of Clinical Accounting and Financial Reporting and the Manger of Revenue Cycle that oversee clinic operations to improve clinic profitability. •Report any infection control issues to the Health & Safety Manager to ensure compliance with all Department of Health and other regulatory requirements. •Develop and maintain relationships with various contacts throughout the School of Dentistry to facilitate work. •Provide access to, and assistance in, locating records, documentation, data and other information to School of Dentistry management, EH&S or other University offices, and outside regulatory agencies. •Work with OCS leadership to prepare for School accreditations. •Assist in the development and implementation of planned clinic renovation projects. •Actively participate in meetings and trainings as scheduled; Regular and predictable attendance is required. •Perform other duties as assigned.
MINIMUM REQUIREMENTS/QUALIFICATIONS: •BA in business or hospital related field and 4 or more years’ progressive experience with patient scheduling and registration or other revenue cycle-related departments in a multi-practitioner practice. •Demonstrated financial and operational expertise, including process improvement, project management and change management. •Excellent written and verbal communication and interpersonal skills. •Excellent customer service orientation. •Excellent organizational and supervisory skills. •Ability to make quality, independent decisions. •Analytical and strong problem-solving skills. •Ability to multi-task, with changing priorities. •Ability to work independently and as part of a team. •Working knowledge of Microsoft Office Applications (Word, Excel, Visio, etc. •Demonstrated commitment to the principles of diversity, equity, and inclusion.
Equivalent education and/or experience may substitute for minimum requirements.
DESIRABLE SKILLS/EXPERIENCE: •Master’s degree •Experience working with a large dental assistant team, preferably a large clinic, or institution •Experience working in a University health care system. •Experience in Human Resources, labor unions and with a multicultural environment •Experience working with diverse populations.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.