This selected candidate for this position will interact with physicians, technicians, front-end clerical staff, billing staff and patients. The billing/account specialist will work with the billing team on edits, authorizations and calls that come in for insurance billing.
Research edits in MI-Chart Workques and resolve problem to prevent future occurrences.
Check and verify insurance coverage for surgeries
Obtain insurance authorizations for clinical and surgicial
Counsel the patient on their out-of-pocket expenses
Explain insurance coverage (i.e. co-pays, deductibles, out-of-pocket expense) to the patients.
Reconcile the charge batches
Collect for current and past services for physician and hospital
Handle incoming phone calls and walk-ins regarding patient statements, referrals, and authorizations for both physician and hospital services.
Assist with cash balancing and reconciliation process
Job duties subject to change
Two or more years of experience working with patients and insurance.
Excellent customer service skills and attendance history.
Ability to problem solve and multitask effectively.
Candidate must be a team player as well as be able to work independently.
Must be able to multitask and successfully manage a fast paced and challenging work environment/duties.
A college degree or an equivalent combination of education and experience.
Understand cash balancing policies and procedures.
Have working knowledge about MI-Chart, E-referral, and Web-Denis
General computer literacy including Microsoft Word and Excel
Familiar with CPT, HCPC and ICD-10 codes, modifiers
Experience in Ophthalmology and/or Plastic Surgery or Contact Lens billing processes
Hours are either 8:00 a.m - 5:00 p.m or 8:30 a.m - 5:00 p.m
The Kellogg Eye Center of the University of Michigan is dedicated to enhancing quality of life by preserving and restoring vision. Our guiding principles are teamwork, caring, innovation and integrity.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 194519
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.