The Assistant Director of Geriatric Patient Outreach reports to the Department Administrator and works in close collaboration with the Medical Director of the Geriatric ED (GED), and the Vice Chair of Operations. The incumbent will work in tandem with New York Presbyterian (NYP) Nursing leadership, and collaboratively within a cross-functional organization to further the goals of the Department to improve patient experience and enhance quality of care delivery.
Oversees the day-to-day operations and flow of geriatric patients into the Geriatric ED (GED)
Co-leads the Geriatric ED Committee/Acute Care of the Elders (ACE) Team with GED Medical Director
Works closely with ACE team members (Care Coordination/Case Management, Social Work, Physical Therapy, Pharmacy, patient referral services, Patient Services) and the medical team to coordinate patient care
Performs geriatric screenings and assessments on patient 65 and over throughout the ED, with a particular focus on identifying social determinants of health that may affect the patient's care plan
Educates team members and primary nurses and facilitates their screening completion
Facilitate goals of care (GOC) conversations between patients, families, and primary team
Coordinates with Palliative Care team for geriatric patients requiring palliative care consultation while in the ED
Assists primary team in gathering collateral information from patients' family, friends, and health care proxies
Engages with patients, family, and health care proxies regarding discharge planning as well as recommended outpatient needs
Works with GED Medical Director to oversee ACEP GEDA re-certification process
Works collaboratively with NYP Nursing to assess equipment, inventory needs, and structural/environmental enhancements related to GED, advocates for procurement.
Provides daily follow-up calls to patients identified by disposition
Provides service recovery, de-escalates, and addresses patient concerns/complaints
Is a patient advocate
Models customer service standards and patient satisfaction
Quality of Care:
Identifies opportunities for optimization, standardization, and quality improvement based on evidence-based practices
Develops and will maintain dashboards and affiliated databases
Identifies needs for staff education and implements nursing educational programs
Provides data management functions, including data entry
Manages timelines and tracks progress on relevant projects
Provides timely advisement to key stakeholders
Policies, procedure and systems:
Acts as a liaison to NYP, ColumbiaDoctors, and the medical school
Interprets, implements, and enforces policies and procedures
Recommends changes to address issues and improve protocols and policies
Cross covers for other administrative staff and performs other related duties and responsibilities as needed
Bachelor's degree or equivalent in experience with at least four years of relevant experience in a hospital or academic medical center. Master's degree preferred.
Licensed medical professional (PA, RN, NP)
Prior experience within a geriatric setting
Must obtain four (4) hours of geriatric-specific continuing education credits annually.
Must demonstrate excellent verbal and written communication skills; have ability to exercise excellent judgment, tact, confidentiality, and diplomacy in all interactions.
Must possess excellent customer relations experience and be able to interact with a diverse patient population.
Must possess excellent organizational skills and ability to work with minimal supervision.
Must be able to accurately handle diverse projects and a large volume of detailed work and apply sound judgment in prioritizing work.
Strong working knowledge of electronic medical record, database management systems, and Microsoft Office Suite required.
Multi-lingual a plus.
Must successfully complete systems training requirements.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 512966
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.