All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Our PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a full-time PATIENT ACCOUNT REPRESENTATIVE SUPERVISOR. This individual will supervise a team of 10+ employees and requires knowledge on the following: prepare UB, HCFA, ADA and other utilized billing forms via paper or electronic means; prepare Accounts Receivable (A/R) transactions and reports ; access computer databases to obtain eligibility information; update patient demographic and financial information; communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information or payment, and answer questions/ resolve concerns; document specific actions taken on individual accounts in the EPIC HB system. This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action for resolution of the patient account in its entirety.
The purpose of this position is to supervise Insurance Billing and Follow-up for UW Medicine in the Patient Financial Services (PFS) Department. UW Medicine PFS is a shared services department. UW Medicine includes UW Medical Center (UWMC) one of the nation's premier educational and research institutions and Harborview Medical Center (HMC), the only Level I trauma center in the entire WWAMI/five-state region.
In a department of 130+ employees, this position will have the responsibility of supervising a team as well as reviewing and approving patient accounting transactions; coordinating and monitoring unit daily workflow, and establishing departmental procedures to assist with daily workflow. The position will also require collaboration with PFS customers, including but not limited to Patient Accounts & Support Services (PASS), Patient Access, Coding, Utilization Management, Contracting and many other UW Medicine Organizational Partners.
The position requires knowledge of Patient Financial Services and patient accounting policies, procedures and practices, as well as state and federal regulations related to billing and collections. The position must understand and apply Patients Are First concepts, and be able to relay those concepts to staff. The position must be able to provide coaching to all levels of staff that report to them.
Supervision of 10+ staff in insurance billing and follow up.
Review and approve patient accounting transactions; coordinate and monitor unit daily workflow, establish departmental procedures to assist with daily workflow.
Identify trends and put preventative measures in place to prevent loss in revenue.
Monitor and deliver staff productivity, provide performance feedback and annual performance evaluations conduct corrective action as needed.
Assist staff to analyze difficult delinquent accounts and financial information to determine appropriate follow-up action.
Assist staff in developing plans for resolving backlogs; provide continued training and education to staff as needed.
Provide desk coverage when necessary
Review, correct and approve timekeeping/payroll reports; prepare administrative reports;
Compose and prepare correspondence and spreadsheets utilizing Microsoft Word and Excel programs.
Act as liaison between departments and outside agencies.
Review and interpret rules and regulations that affect patient accounting and ensure work unit is in compliance.
Perform other related duties as required.
Supervise the work of a unit within University of Washington Medicine (UWMC/HMC) Patient Financial Services organization.
With delegated authority, interview and recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action.
Perform related duties as required.
Ability to communicate effectively with all staff and public.
Demonstrates knowledge and understanding of patient privacy rights.
Maintains confidentiality of all medical, financial or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients.
Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment.
Desired Qualifications include: demonstrated leadership skills or background, knowledge of PFS Revenue Cycle, Registration systems and IT Services programs that dictate pricing, billing and reporting; knowledge of PFS Accounts Receivable; strong knowledge of UB-92 and HCFA 1500 data elements and payer requirements; knowledge of Epic systems. Knowledge of Word and Excel; knowledge of UW Medicine payroll and personnel policies and procedures; ability to train others to retrieve active and purged data, remittance advices, other PFS in-put, update PFS and Epic systems; analyze patient accounts to determine appropriate action.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.