Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania invites applicants for the position of Professional Student Success Coordinator within the College of Education and Social Work.
This full-time position serves to assist in the enrollment process of all students to help them meet their educational goals. Specifically, these professionals are assigned as a point of contact for a group of students to guide them to academic success. They will motivate and assist with solutions to issues that arise in the academic and non-academic settings.
Support students from initial matriculation through graduation;
Maintain enrollment records of programs;
Consult students by phone, email, video chat (i.e. Zoom);
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems. Follow up to ensure resolution of each issue;
Assist in the re-enrollment of students by focusing on intervention efforts;
Work collaboratively with departments and units across the university to resolve student issues;
Stay current with changing institutional information including admissions requirements, new programs, course changes, deadlines, important dates, costs, expanding facilities, updates in college-wide initiatives, transfer requirements, and state and federal mandates;
Serve on university-wide committee(s) focused on student success;
Work with students to ensure a solid academic plan and ensure continued registration (i.e. adherence to university policies);
With the assistance of faculty and/or a Dean’s office liaison, provide accurate individualized basic academic sequencing to a group of assigned students;
As needed, offer training for students and faculty on advising and scheduling tools (i.e. MyWCU, degree progress reports);
Contact students who have not registered for the next term to identify possible problems and assist in resolving difficulties;
Contact students experiencing academic difficulties in their classes and discuss appropriate support;
Maintain appropriate records and recommendations for students served;
Use predictive analytics to identify at-risk students’ progress and coordinate wrap-around services;
Provide transfer concierge services to transfer students;
Share program information with and answer questions from prospective students;
Develop and deliver programming to students of CESW that address non-academic factors that impact student success;
Coordinate the CESW ambassador leadership/peer mentorship program.
Master’s degree in a discipline related to those offered within the College of Education and Social Work;
3-5 years’ experience in higher education working directly with students in the promotion of student success.
Experience working with predictive analytics tools, student record software, and Microsoft Suite;
Evidence of leading training workshops;
Leadership role in committee work, student organization or other related group;
Evidence of strong organizational and communication skills;
Experience working with diverse student populations.
Electronic application allows for cover letter, resume and a list of three references with contact information (required). Applicants must successfully complete interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
Internal Number: 21-43
About West Chester University of Pennsylvania
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions.