Department: Educ Research Programs Salary/Grade: EXS/5
Northwestern University’s School of Education and Social Policy is seeking a full-time Program Coordinator. The Program Coordinator will work to support research and program development for the FUSE program, an interest-driven STEAM learning program for middle and high school youth. The Program Coordinator will be responsible for managing and maintaining partnerships with the growing community of schools that implement FUSE, including providing customer support for educators on FUSE Challenges (some of which involve 3D printers). Given that these partnerships are critical to the success of FUSE, the Program Coordinator will have to be adept at a range of tasks and functions: technical support for schools, coaching and consulting for FUSE teachers, communication with a variety of internal and external partners, and participation in team-based planning to ensure that FUSE is maintaining highly successful partnerships.
Provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.
Areas of responsibility:
Manages day to day operations.
Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Acts as liaison to IT to ensure technology systems are properly installed & maintained.
Assists in the development of new FUSE kits by coordinating the sourcing of high quality components with kit vendor.
Leads research and testing of FUSE software to determine technical requirements for FUSE partner schools.
Maintains list of approved software installers for new schools to install on student computers and conducts research through FUSE community to understand technical pain points and determine recommended fixes.
Communication, Outreach & Recruitment
Develops coordinated, consistent marketing and brand messages.
Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.
Leads implementation of communications to FUSE Studios throughout the country and internationally. On-boards new FUSE Studios and participants (payments, ordering supplies, setting up web accounts, etc.)
Leads the preparation, compiling, and dissemination of program communication and correspondence, reports, marketing materials, newsletters, program summaries, etc.
Researches/works with Studios and project team to resolve problems or issues and troubleshoot for optimal implementation of FUSE program at the diverse sites
Maintains accurate records on FUSE partner schools through platforms like Salesforce, Mailchimp, and Google Maps.
Develops strategies for improving overall quality of FUSE partnerships and communications.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
1 year program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Proficient in various word processing, spreadsheet, email, and database software programs including MS Office Suite (Word, Excel, PowerPoint, and Outlook) and Google Drive
Excellent communication skills across modes (written and verbal), with various audiences and stakeholders.
Enthusiastic about providing customer support, particularly to educators
Ability to manage multiple and competing priorities and projects (including multi-tasking)
Excellent time management, organizational skills
Excellent interpersonal skills: team-oriented, collaborative, approachable, and resourceful
Bachelor’s degree in communication, education, or a STEAM field
Experience in working with schools and organizations that serve youth
Experience in leading training or professional development workshops for educators
Experience providing support for 3D printing
Preferred Competencies: (Skills, knowledge, and abilities)
Proficient in communications and database tools and systems, particularly Slack, Salesforce, Zendesk, MailChimp, and Tableau
Ability to troubleshoot STEM equipment, including 3D printers
Experience with NU Financial System
Interest and passion for creatively thinking about and innovating existing processes and systems to better serve users
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 40216
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.