All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Neighborhood Clinics (UWNC) is a network of community-based clinics throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. The clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.
UWNC - Federal Way Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, PANEL NAVIGATOR. The Panel Navigator is accountable for population health activities and tasks in the clinic which may include, but are not limited to the following: Enhance the patient experience through proactive engagement and outreach around wellness, preventative care and striving to improve the “global” patient experience. This role is accountable for population health activities working closely with the care team in the clinic. Examples of population health activities are to maintaining accurate panels, ensuring team-based panel management, gap closure, referring patients for care coordination, care management, addressing disparities in care for vulnerable populations and ensuring all patients’ needs are met.
Engage the patient in care optimization
Empower the patient with knowledge and access to support resources.
Improve the patient and family experience of care.
Participate in Patients Are First measures and associated Medical Home goals and objectives.
Referrals tracking to internal and external resources.
Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
Educate per protocol.
Assist in the utilization of culturally relevant and language appropriate materials for target populations.
When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.
Other Duties as Requested
High school diploma or GED equivalent
One year in healthcare setting or three years office/customer service or equivalent education/experience
Preferred minimum two years of experience in facilitation of patient care services
Good to excellent computer skills including the ability to successfully navigate between multiple applications.
Knowledge of Medical Terminology.
Personable, excellent written and verbal communication skills.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.