The Technology Support Specialist supports, assesses, analyzes, develops, implements, and documents hardware and software initiatives with in the Library Technology Services (LTS), initiatives which enhance library technology offerings, increase end-user satisfaction and improve overall student success. This position supports the Library's end-user desktop and laptop environments, including Windows and Macintosh computers, mobile computing devices, peripheral equipment installations, MakerSpace tools; determines configurations and troubleshooting strategies; participates in systems security tasks, user account maintenance, product research, equipment inventory, and product installations and updates. The Technology Support Specialist also provides supervision of LTS student employees.
Bachelor's degree or above in computer science, information technology, management information systems, educational technology; or equivalent foundation of expertise and knowledge gained through extensive job experience and certification.
Two or more years of work experience using, configuring, installing, imaging and troubleshooting workstations running Windows and Mac OS environments.
Two or more years' experience providing end-user technology Help Desk support, documentation, and training.
Thorough understanding of computer hardware and software configurations in a networked environment.
Demonstrated customer service skills and experience.
Excellent organizational and analytical skills.
Excellent oral and written communication skills.
Experience with standard Makerspace technologies, software and techniques.
Familiarity with Linux/Unix.
Apple MacOS Certified Support Professional certification and/or Microsoft certifications (e.g., MCDST).
Knowledge of basic server support
Internal Number: 20485
About Oakland University
As a state-supported institution of higher education, Oakland University has a three-fold mission. It offers instructional programs of high quality that lead to degrees at the baccalaureate, master?s and doctoral levels, as well as programs in continuing education; it advances knowledge and promotes the arts through research, scholarship, and creative activity; and it renders significant public service. In all its activities, the university strives to exemplify educational leadership in a diverse and inclusive environment.