Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week. Position hours may include some Saturdays and varied work schedules.
Department Name/Job Location:
This position is in the Department of Orthopaedic Surgery. The position is located in O'Fallon, MO.
Provides clinical office support to ensure patient satisfaction under general supervision, including scheduling appointments, greeting patients, performing registration, including insurance information and check in/out functions. Verifies insurance benefits, prepares correspondence, collects co-pays and outstanding balances. Local travel to satellite office may be necessary.
PRIMARY DUTIES AND RESPONSIBILITIES:
Schedules patient appointments either by phone or at the front desk.
Greets and assists patients and visitors; obtains initial patient information; screens phone calls for most effective patient care.
Verifies insurance, obtains referrals if required, collects co-pays and outstanding balances.
Organizes fee tickets on a daily basis and sends to billing office.
Attends in-services and staff meetings.
Other duties as assigned.
High school diploma or equivalent high school certification required with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Excellent customer service skills.
Organization, communication and computing skills.
Knowledge of insurance plans and referral procedures.
Orthopaedic experience a plus.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.