Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Two to four years of direct experience in using Epic Revenue Cycle applications.
Two to four years of direct experience in medical information, clinical operations, and/or accounts receivable fields.
Superior goal accomplishment skills.
Demonstrated facilitation/training skills.
Customer service skills in a healthcare environment.
Proficient in Microsoft Word/PowerPoint.
Bachelor's degree in training and development/adult education, human resources, management or business administration and work experience in healthcare.
Superior organizational and people management skills and the ability to manage conflict in a variety of situations are essential skills needed for management of classroom training sessions.
Good working knowledge of the Epic Revenue Cycle systems to ensure good learning transfer to the end-users.
Superior goal accomplishment skills, ability to organize time, work independently, and handle confidential material.
Display excellent oral presentation and written communication skills.
Ability to "teach" complex material in understandable terms.
Assist in the formulation, administration and coordination of training departmental policies and practices.
Ability to manage priorities and multiple responsibilities.
Outgoing and enthusiastic personality.
Desire to work on a team(s) with creative people who design how systems work best.
Flexible in thinking and open to new ideas in workflow and system design.
Effective leadership skills and strong customer service orientation.
Superior organizational and people management skills.
Working knowledge of development of learning objectives; methodologies of lecture, demonstration, and practical exercise; adult learning theory, and use of training aids.
Experience in delivery of classroom instruction or presentations.
The position requires a working knowledge of Epic Revenue Cycle products, knowledge of healthcare operations in a clinical setting and/or patient accounting, superior customer service skills, as well as the willingness and ability to function as part of a dynamic team. The Training Analyst will develop curriculum, lesson plans, test data for their respective application and be responsible for participating in the design, build and validation of both application and the training environments used for in-class training.� Responsible for presenting education programs for new and/or existing system applications to end-users of Epic Revenue Cycle systems.�
PRIMARY DUTIES AND RESPONSIBILITIES:
Provides training for new and existing Epic Revenue Cycle applications for approximately 3,000 end-users of the applications a the School of Medicine.� Additionally, will provide proficiency training for other key leaders and physicians who require knowledge of Epic Revenue Cycle applications.� Incorporates appropriate adult learning techniques, creativity along with internal and external best practices to achieve desired outcomes.
Pilots new courses in their development stages, collecting feedback to strengthen the course development program and delivers training to co-workers, physicians and leadership audiences with confidence, preparedness and polished presentation skills.
Develops curriculum (including practice exercises and assessments) and builds training "test" environments for the implementation of new applications.� Curriculum will be developed as a result of participating in design, build and validate sessions with FPP Information Systems.
Takes a leadership role in the promotion of system initiatives.
Researches and contributes to the design, development and revision of course materials. Provides significant input to the maintenance of current training programs. Incorporates appropriate adult learning techniques, creativity along with internal and external best practices to achieve desired outcomes.� Updates existing course materials/job aids and creates new course material/job aids.
Builds partnerships and networks across the School of Medicine by acting as a liaison between clinical departments and Physicians Billing Service (PBS). Provides consulting service with regards to developing office procedures, policies and set-up. Based on findings, the Training Analyst will develop and deliver training solutions designed to maximize the business performance of departments.
Reads assigned books, articles and other materials related to training and development.� Attends designated courses in order to keep abreast of adult learning practices and best practices in training and development.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Physicians Billing Service. This position is for the Medical School Campus.
The hiring range for this position is $47,986 - $61,194 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.