Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UWMC Otolaryngology - Head & Neck Surgery Center has an outstanding opportunity for a Patient Services Specialist 3 (Full-Time, Day Shifts) .
The PSS 3 will serve as an expert in areas of referral management and primary intake/new patient scheduling support for the Oto Speech Pathology program, which has highly specific benefit needs for new patients, including specific procedural CPT coverage and authorization for evaluations and procedures. Become expert in Speech Pathology scheduling & referral management for this subspecialty. Identify areas for improvement in benefits management and intake flow for Oto Speech Pathology patients.
Position requires extensive involvement with Oto Speech Pathology program participants (patients, speech pathologists, laryngeal MAs, PSS and PCC staff, and insurance companies/intermediaries such as DVR, L&I, etc) in completing referral/intake management and specific benefit determination and documentation. Position maintains expertise for all aspects of this specialized program to manage independently the activity required as well as orient and providing coverage during periods of high volume and/or primary position absence.
Position performs the following: • Coordinate and manage scheduling of care for all speech pathologists in the Otolaryngology department. • Hold responsibility for continuum of programmatic intake steps including initial appointment scheduling, initial referral management, completion of unique Oto/HNS intake database processes, coordination of care with various payer entities, determination of benefit balances for Oto Speech Pathology services, and insurance authorizations. • Determine and verify CPT/coding level benefits and obtains specific procedural pre-authorization for New patients to Oto Speech Pathology service. • Maintain provider schedules for new evaluations, procedures, and return therapy appointments and corresponds with patients to provide necessary program instructions. • File requisitions and enter appropriate referral and insurance information into OHANA (Otolaryngology – Head and Neck Access) patient intake database and completes full registration within Epic system for patients New to the program and UWMC. Facilitate on-going assessment, maintenance and development of routines, standards and goals related to patient intake, benefit management, and insurance authorization for Oto Speech Pathology program: • Help to consistently assess processes and communicate observations, concerns and ideas to clinic administrative team in a timely and professional manner to maintain high standards of patient care related to designated accountabilities as noted above. • Serve as expert and trainer, as appropriate, to own team of 5 PSS staff as well as 5 PCC staff, related to functions unique to Oto Speech Pathology. • Help to develop specific routines, standard and goals of the Oto Speech Pathology program
In addition - demonstrates service excellence standards in independently performing the following standard PSS responsibilities: reception and discharge activities; schedule appointments; coordinate care with other services; check-in patients; provide initial triage; coordinate referral process; coordinate medical records; obtain and verify registration information; process charge documents; collect time-of-service payments; perform other necessary activities to maintain clinic operations
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.