The Evansdale Library at West Virginia University is seeking applications for a Late-Night Supervisor. The incumbent will be a member of the Evansdale Library Access Services Unit reporting to the Library Director, Evansdale Library and is responsible for managing late night/early evening service desk. This includes directing the tasks of circulation student assistants, performing all circulation related activities, and answering general information/reference questions.
In order to be successful in this position, the ideal candidate will:
Share responsibility for the public services desk and the Evansdale Library during the late-night shift with the Program Analyst. In addition to the duties outlined below, this includes being responsible for patron safety and building security; following closing procedures---- turning of all equipment and making sure paper supplies are full; unlocking and setting the switches on the automatic doors; locking the key and laptop cabinets; and making sure everyone has exited the building.
Share responsibility for the building and access service transactions, stack maintenance activities, student assistant assignments, building security and patron safety. This includes charging and discharging items at the Public Services desk; supervising the student assistants at the Public Services Desk and in stack maintenance assignments; responding to users' questions and complaints about their circulation experience; instructing users in basic electronic database searching (when the Research Services desk is not staffed); and troubleshooting problems with the photocopiers; printers; microform reader/printers; and Pharos Print system ,and all other activities listed under weekly duties.
During break weeks or when working part of a holiday shift, the incumbent manages all access services transactions during assigned shifts. The WVU Libraries use the WMS Integrated Library System for charging/discharging library materials.
Answer the main phone number, transferring the call to the correct office or takes messages.
Provide assistance to users with disabilities (i.e. retrieving materials from the stacks or microform cabinets; photocopying or copying of material; and assisting with money deposits through the Card office website to their card ID card for copying/printing).
Answer general information and directional questions (within the library, and directions to Evansdale and other campus buildings) brought to the Access Services Desk or by phone, directing questions to the Research Services Desk as necessary.
Provide basic assistance searching the WMS catalog, electronic journals list, and basic electronic databases, both full text and bibliographic citations.
Assist users in locating items at Evansdale or directing them to the items in other library locations.
Demonstrate and instructs the user to use various types of equipment in the libraries (copier/printing/scanning system, wireless laptops, and microform reader/printers).
Route daily BookExpress requests to the appropriate participating libraries and for the management and processing of all BookExpress transactions for the Evansdale Library.
Work Hours : Sunday through Thursday 1 a.m. until 9:00 a.m. or 2 a.m. until 10 a.m. During COVID restrictions, the schedule for the position is 4 p.m. - midnight.
Pay Grade : 13
Associate degree in a related field or an equivalent combination of education and experience. Bachelor's degree preferred.
One (1) year of experience in public/customer services.
One (1) year of computer experience.
Three (3) years of library experience preferred.
Demonstrated knowledge of academic library operation.
General knowledge of the Library of Congress classification system and/or Dewey Decimal and Superintendent of Documents classification systems.
Demonstrated ability to use office and library computer applications on a PC and laptop.
Basic mechanical ability for attending to equipment problems.
Ability to pay attention to details when dealing with user records (editing/adding to user online record, making sure you have the right person by checking name and identification numbers).
Good oral and written communication skills.
Knowledge of proper etiquette for answering the phone, transferring calls, and taking/passing along message.
Ability to supervise, assign tasks, and follow through with student assistants.
Good interpersonal skills to interact with a diverse population of library staff and faculty, university staff, faculty, students, and the general public.
Ability to operate and deal with minor problems with various library equipment.
Good time management skills and ability to problem solve, especially when there is a deadline.
Must have the ability to work as a member of a group or independently, with minimal supervision.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Feb 16, 2021
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
Internal Number: 222325
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.