GENERAL STATEMENT OF DUTIES: The Student Accounts Representative has as their primary responsible completing an array of process-driven tasks in the Student Accounts department and the counseling of students and families regarding all aspects of those tasks. The position manages third party billing; online payment plans; cash-batch reconciliation; and the authorization of student credit refunds. This position will also record cash receipts weekly, prepare cash journal entries and reconciliations and will work closely with the Accounting Manager who will oversee this cash accounting responsibility.
Manage various student account functions: including but not limited to preparing daily bank deposits, credit refund processing, the voiding of uncashed checks, the reconciliation of international wire payments received through the Flywire online platform, and the balancing of outside scholarship funds in collaboration with the Administrative Accounting office.
Coordinate external invoicing processes for various third parties, such employers, the military, government scholarship organizations, the Department of Vocational Rehabilitation Services, and Native American tribal organizations. This includes tracking third party authorizations, approving and issuing billing invoices, and reconciling received payments.
Be the primary point of contact for our student accounts software provider (Cashnet), trouble-shooting technical issues as they arise and aiding the Director of Student Accounts in the development and implementation of online services.
Coordinate the reconciliation and billing of the University's bookstore accounts program.
Perform reconciliation of daily cash batch and troubleshoot cash register or online payment errors.
Counsel prospective and current students on topics related to online payments, third-party billing, credit refunds, and bookstore accounts. This includes in-person meetings, customer service window interactions, Skype presentations, and phone & email conversations. .
Present student account information at student orientations.
Foster collaborative strategic relationships with on-campus departments and off-campus constituents with an objective of always working to improve processes and student services. This includes collaborating with aligned academic institutions in the sharing of services when of benefit to the University.
Reconcile main bank account weekly - prepare and post journal entries to record all main bank activity weekly. Access bank information on-line and record cash activity daily in cash spreadsheets. Follow cash reconciliation procedures and update documentation as necessary. Provide reconciliation report weekly to the Accounting Manager for review and follow-up on open items.
Perform other responsibilities as assigned by supervisor.
Bachelor's degree required.
At least three (3) years of experience in related work required. Various related work includes, customer service, counseling, insurance claims, personal finance, banking, K-12 and higher ed.
Committed to providing access to higher education and commitment to cultural competency growth.
Ability to carry out duties with accuracy and attention to detail despite frequent interruptions.
Strong problem solving skills: troubleshoot student account issues and processing anomalies and also able to offer appropriate guidance to families/students in challenging situations.
Professional written and verbal communication skills, including ability to actively listen; Able to disseminate complex procedures into clear instructions for students/families.
Effective time management skills. Example: timely completion of projects and effectively prioritize work. Ability to work independently with little supervision
Ability to maintain confidentiality and demonstrate initiative.
Accounting experience and training preferred
Preferred ability to speak bilingually: Spanish, Hmong, Somali, Arabic.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Typical work environment is an office. Working at a desk for long periods of time.
Augsburg University offers more than 50 undergraduate majors and nine graduate degrees to more than 3,500 students of diverse backgrounds. The student-faculty ratio is 13:1 and is characterized by strong teaching in small classes.
The University's Mission
Augsburg University educates students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.
Located in the heart of the Twin Cities, Augsburg’s main campus surrounds Murphy Square, the oldest park in Minneapolis. The University of Minnesota West Bank campus and the University of Minnesota Fairview Medical Center are across the street from Augsburg, with the Mississippi River and the Seven Corners theatre district just a few blocks away.
The 23-acre campus consists of a mix of historic and newer buildings that reflect the contemporary needs of the academic pr...ograms. Augsburg’s newest signature academic building, the Hagfors Center for Science, Business, and Religion, opened for classes January 8, 2018. In addition to its Minneapolis campus, Augsburg has a location in Rochester, Minnesota, and maintains international sites and staff in Mexico, Nicaragua, and Namibia.