Department Name: M1300:Kentucky Neuroscience Institute
The Patient Relations Assistant position acts as a first point of contact for patients within the Kentucky Neuroscience Institute in the KY Clinic.
Position duties include, but are not limited to: customer service, patient registration and patient check-in, appointment scheduling and patient check-out, and assisting in other areas as needed.
In addition, this position is responsible for anticipating patient needs, ensuring timely and appropriate follow up with patients, resolving patient complaints in a timely manner.
Excel, Word, customer service, basic computer skills, able to multi-task, patient scheduling, working with medical information systems.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Some college plus four or more years related experience with an electronic health record system preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.