Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail firstname.lastname@example.org, visit Campion Student Center suite 243, or call 610-660-1145. To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.
Reporting to the Vice President for Enrollment Management, the Director of Financial Aid serves as a strategic partner and collaborative leader in the ongoing advancement of the University’s financial aid policies, programs and procedures. The Director of Financial Aid will be part of the leadership team in Enrollment Management, working closely with the Associate VP for Enrollment Management, the Director of Enrollment Management Systems and Analytics, and the Director of Undergraduate Admission. The Director actively promotes outstanding service levels in support of students, faculty, administration, and staff and is responsible for the integrity of the financial aid program.
Essential Duties: Administer all federal, state and institutional financial aid programs. Collaborate with the rest of the Enrollment Management Team on the development and execution of financial aid strategies that support institutional goals. Determine all student financial aid awards based on eligibility and the availability of funds. Monitor and interpret all federal and state financial aid regulations on a continual basis and advise campus constituents on any legislative changes and potential impacts. Create, communicate, monitor and enforce institutional financial aid policies that support compliance with federal and state regulations, NCAA guidelines, Atlantic 10 rules, donor agreements, etc. Demonstrate compliance for all financial aid audits related to federal and state regulations, NCAA guidelines, Atlantic 10 rules, donor agreements, etc. Comply with all external reporting requirements including the FISAP, Program Participation Agreements, etc. Serve all campus constituents with customer service support in the areas of financial aid. Create and execute affordability strategies that manage student debt and prevent loan defaults. Optimize the use of information systems to protect student privacy and enhance business processes. Monitor, project and manage all financial aid funds to prevent overspending. Participate in the financial aid budget creation process. Receive, review and respond to financial aid appeals. Develop financial aid communication strategies to keep students and parents informed of deadlines, application processes, etc. Work closely with the Department of Marketing and Communication to design financial aid outreach promotional materials and ensure appropriate coordination of admissions, financial aid and external relations staff. Give financial aid presentations to campus visitors and at high schools. Develop and maintain appropriate collaborative partnerships with campus constituents, especially the Registrar and Student Accounts. Serve on campus committees and groups as requested. Participate in professional development opportunities. Promote financial literacy among students.
Act as a Data Security Steward to include: Responsible for the accuracy, security and integrity of data within the area. Create and maintain a secure office environment to protect all information resources within your purview. Establish and enforce sound policies and procedures to manage the information resources assigned to you. May delegate responsibility to Data Security Officer in order to assist with the day-to-day management of information. Serve in compliance with the University’s Data Stewardship Policy statement. Serve on committees as requested by the Vice President for Enrollment Management. Perform other duties as assigned by the Vice President for Enrollment Management.
Bachelor’s degree and a minimum of seven years of progressively more responsible experience in financial aid in a higher education setting. Minimum of five years of supervisory/leadership experience. Detailed knowledge of federal financial aid regulations. Demonstrated expertise in the use of financial aid information systems. Demonstrated commitment to customer service. Superior written and verbal communication skills. Strong interpersonal skills and ability to establish effective collaborative relationships. Demonstrated excellent organizational skills and ability to manage multiple projects in a fast-paced environment. Understanding of and commitment to the mission of Saint Joseph’s University.
Master’s degree. Experience with Ellucian’s Banner Financial Aid System Experience with Slate CRM
Ability and willingness to work flexible hours, including occasional nights and weekends.
About Saint Joseph's University
For over 160 years, Saint Joseph’s University has been engaging men and women in a rigorous Jesuit education that empowers them to become leaders in their industries and communities. An expansive liberal arts curriculum that serves as a foundation for all students, combined with programs tailored to meet the needs of complex and evolving fields prepare students for all of their post-graduate pursuits. As a Jesuit institution, guided by a faith that promotes justice, Saint Joseph’s University educates for a higher purpose; service is central to the Jesuit identity, and students are expected to improve the common good by utilizing their skills and knowledge to promote tolerance, compassion and social justice.