The Associate Director serves as the senior case manager for complex, high-risk, and high priority student cases. The position supports students and their families managing crises, life traumas, and other concerns or barriers that impede success. This position is responsible for office operations, supervising the Office Coordinator, and multiple case managers. The Associate Director has significant on-call responsibilities, serving as a central member of the on-call rotation directing the response to after-hours student emergencies such as suicide attempts, issues/injuries requiring hospitalization, and other high-risk situations. This position collaborates with campus and community resources, including: Barnes Center at the Arch, Athletics, The Office of Financial Aid, Bursar, Registrar, Department of Public Safety, Office of Student Rights and Responsibilities, Center for International Services, Office of Student Living, Housing, Center of Disability Resources, and the Office of Equal opportunity, Inclusion, and Resolution Services. This position will also have frequent interactions with faculty, advisors and student support services within the Schools and Colleges, from across the institution. This position also serves as a core member of the Threat Assessment Team as the Coordinator of Records (CoR).
Internal Number: 85973
About Syracuse University
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.