Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week. Some Saturdays will be required.
Department Name/Job Location:
This position is in the Department of Orthopaedic Surgery. The position is located at the Center for Advanced Medicine. This position is for the Medical School Campus.
Oversees daily clinical duties and implements standards and guidelines to increase clinical patient volume and production to maximize growth of clinic operations. Responsible for resolving personnel problems, interviewing applicants, performing job counseling and annual staff reviews. Ensures that clinic front desk staff members are trained in all applications in order to fulfill job roles. Works directly with clinical providers to rectify schedule modifications and filling schedules. Local travel between clinics neccessary.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supervise and monitor all front desk processes for quality assurance. Develop and maintain front desk, compliance, and clinical policies and procedure manuals.
Resolve personnel problems, interview applicants for open positions, oversee training of new employees, prepare and administer job evaluations, and perform job performance counseling. Perform review of patient medical records to verify compliance guidelines are met.
Serve as liaison with EPIC 1 for training staff and outside parties.� Activate and deactivate Epic accounts for all new staff.
Serve as liaison to third party payers, vendors, medical center personnel, patients, and/or families in problem situations when necessary. Facilitate monthly staff meetings. Communicate policies and educate staff on clinical practice issues to promote efficient flow of process.
Oversee daily staff functions of co-payments, daily patient visit preparation, insurance verifications/authorizations, and referral management.
Back up for front desk staff during high volume times or staff vacation and illness. Attend applicable meetings as identified related to clinic operations. Ensure all HIPAA guidelines are followed and implemented in clinic.
Ensure coordination and maintenance of front desk equipment and supplies.
High school diploma or equivalent high school certification with related work experience.
Experience in a medical insurance setting with supervisory duties.
Ability to multi-task and follow through to completion.
Ability to problem solve and provide input to improve daily processes.
Ability to recognize, analyzes, and report trends through accounting, organizational, and financial skills with a minimum of five years related experience.
Ability to handle confidential matters discretely.
Experience in ICD-9, CPT coding, Medicare and managed-care guidelines.
Knowledge of medical terminology.
Ability to work independently.
Strong attention to detail.
Computer knowledge/skills to include word processing (Word), spreadsheet (Excel), Internet, IDX, TES, and e-mail.
The hiring range for this position is $43,326 - $54,204 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Whether suffering from a sports injury, hip pain, back pain or any musculoskeletal condition, Washington University Orthopedics provides a full complement of comprehensive orthopedic services to meet the needs of every patient. Combining the best in both inpatient treatment and outpatient care and rehabilitation, the practice is nationally recognized for outstanding orthopedic care, innovative research and advanced professional training. It is ranked among the best orthopedic practices and holds the distinction of being listed on the Honor Roll by U.S. News & World Report. The practice is considered an innovator in both conservative orthopedic care and minimally invasive microsurgical techniques. Affiliated with Barnes-Jewish Hospital and St. Louis Children’s Hospital, Washington University Orthopedics has the unique ability to offer inpatient treatment for the most challenging cases within a top-tier academic medical center as well as outpatient surgery and care across the St. Louis region in Chesterfield, Town & Country, South County and the Central West End. The practice offers expertise in ten orthopedic subspecialties – foot and ankle, hand and wrist, hip and knee, cancer, pediatric and adolescent orthopedics, physical medicine and rehabilitation (physiatry), shoulder and elbow, spine (including scoliosis), sports medicine and fracture care/trauma. The orthopedic specialists are dedicated to providing safe, compassionate and family-centered care for both simple and complex orthopedic conditions. Because of the skill and experience of the doctors and staff, it is the official medical provider for the St. Louis Blues hockey team, Washington University varsity athletics and several local school athletic teams. Washington University Orthopedics brings world-class care to patients from all ages and walks of life in St. Louis and the surrounding communities.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.