Material Services Customer Service Representatives are dedicated to providing quality customer service with an extraordinary degree of enthusiasm to their customers.
Process and input all customer orders in a timely manner according to Materiel Services business processes.
Consistently generate all related paperwork and necessary information required for customer orders
Handle customer returns in an efficient manner and assure proper credit is given to customer
Respectfully interact with other departmental staff in the warehouse to achieve goals and efficient processes
Acquire and maintain current knowledge of relevant products and support policies and procedures to insure accurate solution for customers or route customers to appropriate resource.
Review customer's requests. When necessary, advise customers regarding stock choice based on availability/excessive amount
Participate in physical inventories
Perform warehouse cycle counts as needed
NOTE : In addition to the responsibilities identified above, the staff members in this classification may also perform the work characteristics of the Customer Service Receiving Representative - Receiving classification. Occasional off shifts meetings and training may be required.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, billing, deliveries, inventory counts, etc., in a courteous manner, directing them to the correct person.
Educate customers of Materiel Services' policies and procedures.
Report customer feedback to management, including any signs of customer dissatisfaction.
Maintain Standards, Policies and Procedures
Advise/recommend ways of changing departmental and Materiel Services' processes, policies and procedures to improve efficiency.
Clean assigned work areas ensuring neatness/orderliness complies with OSHA and MSDA standards.
Minimum of 2 years of experience in a similar position
Aptitude for providing stellar customer service and initiative for creative problem solving
Demonstrated leadership skills in initiating/directing workflow within a warehouse environment
Strong communications skills.
Ability to work well on a team with very high work ethic
Experience working in a fast-paced and dynamic work environment
Ability to handle change, anticipated, and emergent
Experience working in a customer service operation.
Experience with Microsoft Word, Excel.
Experience with PeopleSoft and CG4 software.
Saturdays, Sundays and All Holidays 2:00pm-10:30pm 16 hours (Weekends & Holidays) .40 FTE
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 194216
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.