This position provides comprehensive oversight and operations management for all warehousing, distribution, and materials management functions provided by U Market Services. This position hires, assigns, manages, and evaluates all warehouse and distribution employees. This position also participates in, and represents the department in communications and agreements with customers, vendors, and other business contacts. This position participates in strategic planning, process improvement and implements strategies in all areas of responsibility.
Responsibilities for this appointment include the following:
60% Warehouse and cross-dock management. Oversees the third party cross-dock operations for packages and other materials handled by employees. Manages employees assigned to inventory receiving, warehousing, and order filling operations. Maintains efficient staffing levels to complete tasks, and optimizes staff configurations, cross training and processes to limit cost and maximize effectiveness. Resolves service inquiries related to warehouse and distribution functions.
30% FM Order Desk. Oversees the timely procurement of parts, tools, equipment, and materials needed by customers served through U Market Services, specifically the Tririga system. The primary customer for these services is Facilities Management (FM) on the University of Minnesota Twin Cities Campus. Manages staff and functions related to the electronic FM parts catalog, placing orders for FM customers, following up with customers and vendors when there is an issue and working closely with the FM buyer.
5% Staff scheduling. Manages labor resources to provide adequate and efficient staffing levels responding to daily fluctuations and supporting other operational areas while following strategic, long-term plans.
5% Employee timekeeping management. Utilizes the Kronos time keeping system to chart and approve employee time records that feed to the central PeopleSoft system. Accounts for absence occurrences as specified in the departmental attendance policy and bargaining unit contracts.
Essential Functions of the Position
Responsible for the day-to-day operation and supervision of campus materials management functions including receiving of purchased materials and goods, cross-docking, warehousing replenishment, oversight of efficient distribution of products/supplies, and the functions of the FM Order Desk.
Provides leadership to employees with a goal of optimizing productivity, while responding quickly and decisively to customer inquiries, reflecting the highest level of dedication to service and integrity. Works well with all customers, employees, management, and faculty in every area of responsibility. Ensures that all services are delivered in a timely, accurate, and friendly manner.
Responsible for the effective operation of inventory control and tracking technology/software, as well as possible contracting for, and oversight of, external distribution resources. Ensure departmental objectives are met including policy, process, cost/budget and quality factors
Work areas vary. Although most work is done in an office and warehouse setting, occasional supervision of distribution employees may require being on campus in various customer locations, in delivery vehicles, at customer locations, and in various areas of the building at University Stores.
Minimum Qualifications BA/BS plus at least four years of warehousing experience or a combination of related education and work warehousing experience to equal at least eight years. Documented supervisory experience involving multiple staff in a high volume, fast paced service environment. Experience working with bargaining unit employees, and a proven ability to work collaboratively to meet strategic goals within the parameters of the bargaining unit contract.
Knowledge, Skills and Abilities
Knowledge: Knowledge of inventory management, tracking and communication systems. Must have knowledge of distribution and materials management methods. Knowledge of bargaining unit contracts, department of transportation laws, and university policies.
Skills: Moderate proficiency with Microsoft Office products including Excel and Word, or other similar productivity suite products. People skills an absolute requirement. Must be able to communicate effectively and positively. Six Sigma experience is a plus.
Abilities: Must be able to communicate well with all levels both verbally and written. Ability to plan and carry out both daily schedules, and long term strategies. Ability to balance multiple tasks effectively. Ability to work in a fast paced, high stress environment, while maintaining a controlled and effective disposition. Ability to identify the need and implement solutions for process improvement.
Internal Number: 339282
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.