Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
What is Cornell University and what is Information Technology @ Cornell?
Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support--whether needed at your desktop or to solve a major business, academic or research objective--to everyone at Cornell. Check out this link to find out more about IT@Cornell.
What you will do:
The Enterprise Applications System Administrator, a position in Cornell Information Technologies' Enterprise Applications and Integration team, is primarily responsible for overall system administration and operational support of Cornell's Pinnacle Billing system and for system administration, production support, and custom coding in support of Cornell's budget system, Longview as well as providing and participating in support for additional enterprise applications supported by Enterprise Applications.
In this role you will be tasked with:
Quickly and effectively identifying, diagnosing, and fixing problems in a mission critical system.
Documenting and maintaining system standards; researching and recommending innovative approaches for system administrative tasks.
Working effectively and collaboratively on multiple teams, across organization boundaries and partnering with business and technical groups at all levels as well as be productive in independent work.
Installing and maintaining (patching/upgrading) third-party, server-based, enterprise software.
Proactively recognizing, assessing, and communicating changes that might impact user experience of system, such as patches or updates to product, OS, Java, database, browsers, and such as scheduled maintenance to external systems, including networks, storage, authentication, and integration end points.
Writing and maintaining technical documentation, for example how-to articles, maintenance and installation procedures, best practices documentation, architecture diagrams.
Conveying technical concepts to a non-technical audience.
Participating in off-hours, on-call rotation required. Occasional, planned off-hours work is required for patching and upgrades.
What you will be:
You will be a people person who is passionate about technology and solving complex problems with a strong customer service focus. One who identifies opportunities in challenges and shows initiative. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position/ Also, we work as a team here, so collaboration is key!
Additionally, you will have:
Bachelor's degree preferably in IT with well-rounded major such as computer science, information technology or management information systems, with 3-5 years of experience working with enterprise applications as well as data and application integrations. You will also have 3 years of experience working directly with business offices and/or customers interpreting business requirements and data constructs.
Must have demonstrated experience working with complex, enterprise solutions.
Strong communication, interpersonal, and customer service skills.
Proficiency in quickly and effectively identifying, diagnosing and fixing problems in a mission critical system.
Ability to debug issues based on documentation, logs, and symptoms described by the end users.
Advanced problem solving and analytical skills.
Demonstrated experience self-guiding initiatives and adhering to deadlines, decision making and prioritization, as well as interpreting and implementing solutions based on business requirements.
Basic knowledge of scripting languages.
Proficiency in Windows and Linux web server administration (Apache, Tomcat, and IIS) and experience installing and maintaining (patching/upgrading) third-party, server-based, enterprise software.
Experience establishing instrumentation, monitoring, and alerts to detect problems in servers, software, services, and batch processes.
Demonstrated experience using relational databases (PL SQL, Oracle SQL and MySQL preferred).
Ability to work effectively and collaboratively in a deadline driven, complex, team-based environment and balance conflicting priorities and projects.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Experience with Pinnacle/Calero and Longview/Insight software
networking concepts, such as load balancers, NATs, firewalls, subnets
system optimization and performance tuning
Demonstrated ability to rapidly acquire knowledge of enterprise systems and their interactions
Active Directory or other LDAP technologies
Cornell financials or other financial systems
Potential for Ongoing Remote
This position is located in Ithaca, New York. Due to the COVID-19 pandemic, and the University's need to limit the number of on-campus employees, the successful applicant will be asked to perform this role remotely at a location of their choice in the United States. Ongoing remote-work status in the United States will be an option, even once the campus permits more employees to work on campus, with a requirement of travel to Ithaca on an as needed basis.
The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
What we offer:
Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation, 12 university paid holidays (including end of year winter break through New Year's Day) and superior retirement contributions.
An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!
No Visa sponsorship available for this position.
University Job Title:
Systems Administrator III
Pay Rate Type:
Number of Openings:
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00024872
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.