The Enrollment Service Advisors provide direct customer service and counseling in-person, on the telephone, and through email to students and other clients for seven offices within Enrollment & Student Administration. Using extensive knowledge of the policies and procedures of Undergraduate Admissions, Financial Assistance, the Office of the University Registrar, Student Employment, and the University Service Center, Enrollment Service Advisors advise students and resolve client problems and concerns. This position provides service that is personal, professional, and confidential to prospective and enrolled students, families, alumni, University faculty and administrators, high school mentorship counselors, and other internal and external groups. Additionally, the Enrollment Service Advisors are responsible for processing incoming daily work and handling special enrollment projects as needed.
A bachelors degree (B.A./B.S.) is required
1-3 years of proven experience, preferably in a university or customer service setting
Successful applicants will also exhibit excellent organization and interpersonal skills
In order to be considered for this position, please include a cover letter in your application materials
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 3387
About Boston University
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.