Primary responsibility of this position is as scheduler and patient care coordinator for the Pediatric Ophthalmology Division at Casey Eye Institute. This position provides an exceptional level of customer service to external and internal customers.
Arrange Care: Schedule new and returning patient appointments on line. Obtain prior medical records and studies if appropriate, and assure information is in patients chart at time of visit. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Confirm patient appointments. Provide personal reminders to patients about upcoming appointments. Triage phone calls, dispensing appropriately, including facilitation of prescription refills.
Integrated Care: Arrange and order associated clinical, diagnostic, or laboratory services and obtain authorizations when necessary.
Enrollment & Authorization: Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Obtain authorizations for clinical care, procedures, and laboratory studies. Enter all information accurately into OHSU databases or into the medical record when necessary
Reception: Cover for receptionist at front desk as needed, checking patients in/out, make appointments, prepare charts, file, and other duties as assigned.
Billing: Perform cash handling and billing duties in a timely and thorough manner. Educate patients on related billing issues as appropriate. collect co-payments and past due balances.
Customer Service: Provide high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, and facilitate available information or requests promptly to the appropriate providers or their designees.
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
Basic computer keyboarding skills
Working knowledge of medical terminology
Strong relationship building skills with patients, health plans, providers, staff, management
Exceptional customer service skills - both in person and on the phone
Exceptional interpersonal skills with the ability to resolve conflicts and to problem solve between parties
Patient advocacy skills with a sensitivity to patient needs.
Demonstrated evidence of strong written and verbal communication skills
Ability to manage competing priorities
Ability to meet deadlines and urgent patient and system needs
Ability to work independently; willingness to serve as a positive and professional role model
Demonstrated record of reliable attendance, punctuality and proven successful performance in past and present
High school diploma or GED
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm