The EOAA Administrator is responsible for all day-to-day administrative management of EOAA, including managing the budget, purchasing supplies, managing department website content, maintaining case file records, managing data systems, preparing reports, and serving as the office’s liaison to other University offices, among other things. The Administrator is also responsible for planning and providing support for EOAA educational programs, webinars, conferences and other programs. The Administrator must handle confidential and sensitive information in receiving complaints, maintaining case files, and preparing reports. The Administrator supervises the office’s student worker, provides administrative support to all of EOAA’s staff, and reports to the Assistant Director of EOAA.
Duties and Responsibilities:
Open and close case file records. Develop and maintain a case filing system, in consideration of record retention guidelines. Coordinate and maintain EOAA’s case database, including auditing records for data integrity. Assist in responding to data requests about EOAA’s cases.
Answer office phones and respond to office emails. Perform initial intake of EOAA complaints, which require handling of confidential and sensitive information.
Manage and coordinate office needs relating to accounting, equipment, supplies, maintenance agreements, office space utilization, and EOAA’s purchasing card.
Monitor EOAA’s finances and prepare quarterly and annual budget reports with the EOAA Director and in conjunction with OED.
Manage, prepare, and maintain confidential personnel files, including payroll documents and vacation/sick leave records, for EOAA employees.
Oversee maintenance of and update EOAA website, as needed.
Provide planning, scheduling, and other logistical support for EOAA educational programs, webinars, conferences and other programs, including assisting staff in the use of technology related to such trainings, such as Skype, Google Hangout, and Zoom.
Provide support for special assignments, including staffing EOAA search committees, assisting with the annual revision of the University’s affirmative action plan and assisting the EOAA Director in ongoing University-wide committee work.
Serve as the EOAA contact for and/or liaison between EOAA and other groups, including University offices (Human Resources, Financial Systems), Equal Opportunity Liaisons, and the general public regarding information on EOAA-related issues.
Provide general administrative support to EOAA staff.
Supervise student worker and any temporary clerical help.
Complete other duties as assigned.
Four years office experience in an office or service-provision setting or a combination of education and experience in an office or service-provision setting to equal four years.
Basic knowledge of principles of equal opportunity and affirmative action.
Proficiency with computer word processing, presentation, spreadsheet, database and content management software.
Ability to handle sensitive information in a confidential and sensitive manner.
Proficiency using technology for meetings and trainings, such as Skype, Google Hangout, Zoom, etc.
Experience providing direct service.
Excellent verbal and written communication skills.
Excellent interpersonal skills, judgment and emotional intelligence.
Ability to be flexible and responsive to workload demands.
Excellent organizational skills, attention to detail and ability to prioritize in a fast-paced, multi-task environment using independent judgment.
Demonstrated experience in, and an ongoing commitment to, working effectively with and across diverse communities: including people of color, underrepresented groups and new immigrant populations; American Indians; people with both visible and invisible disabilities; women; people of various gender and sexual identities and expressions; and first-generation students from economically disadvantaged backgrounds.
Experience in a postsecondary education setting.
Administrative experience in a legal setting.
Experience handling situations involving conflict or strong emotions.
Experience engaging in cooperation and teamwork.
Experience planning events.
Experience editing and producing publications and maintaining websites.
Experience serving as an effective spokesperson.
Substantial knowledge of issues regarding equal opportunity, equity and diversity
Internal Number: 339249
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.