Under the direction of theAssistant Vice Presidentfor Student Financial Services, the Senior Assistant Director for Student Financial Services provides management and supervision of the daily Student Financial Services operations, focusing on, but not limited to assuring customer satisfaction with financial services. The Senior Assistant Director assists in the management, administration, and processing of financial aid programs, and provides leadership, administrative effectiveness, and financial aid services through an emphasis on individual attention to students and superior customer service.
Manage Customer Service functions, i.e., staff scheduling, follow-up to determine all contacts are recorded, and adequately resolved.
Collaborate closely with other members of the Student Financial Services management team, as well as the Enrollment Group managers, in support of the University’s mission and enrollment goals.
Handle escalation of inquiries.
Analyze, prioritize, and report on effectiveness of customer contacts.
Develop, implement, and monitor methods of measuring customer satisfaction, i.e., surveys, database analysis, etc.
Develop communication plans.
Participate in all aspects of financial aid administration, including but not limited to, counseling of students and parents, needs analysis, processing of applications and packaging.
Interact with other University offices.
Provide presentations for high school nights and undergraduate/graduate workshops and orientations.
Participate in professional development workshops.
May be required to work at other Fordham campuses. Some evening and weekend work required.
Assume other tasks as assigned.
Minimum four years’ diverse experience in financial aid
Minimum three years’ management experience preferred
In-depth knowledge of Federal and New York State Financial Aid Programs
Knowledge of Microsoft Word and Excel
Knowledge of Powerfaids, BANNER, COD, NSLDS and CPS preferred
Effective presentation skills; effective verbal and written communication skills.
Proven administrative skills.
Must be committed to the development of quality customer service.
Internal Number: A01675
About Fordham University
Fordham Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United kingdom.