Associate's degree in related field. One year of skilled, working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Crestron, Extron, or Polycom, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Previous experience in customer service preferred. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Support and maintain level one in-house computer systems, desktops, and peripherals. Perform level one installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level one issues in a timely and accurate fashion.
Primary Responsibilities (Staff Positions Only):
Installs, configures, tests, maintains, and troubleshoots minor level one end-user workstation hardware and software with supervision. Responds to service requests regarding PC and/or hardware issues. Accurately documents instances of hardware failure, repair, installation, and removal. Constructs, installs, and tests customized configurations based on various platforms and operating systems. Works with SHSU team members as needed. Performs other related duties as assigned.
Internal Number: 26428
About Sam Houston State University
For more than 140 years, Sam Houston State University (SHSU) has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," echoes across SHSU's eight colleges and beyond campus through student research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to student and to regional, state, national and international constituencies.
SHSU offers over 90 bachelor degree programs, over 55 masters and 11 doctoral programs, including the nation’s first PhD in Forensic Science, SHSU offers an exceptional college experience. SHSU is classified as a "Doctoral Research University" by the Carnegie Commission on Higher Education. The Chronicle of Higher Education named Sam Houston State University among the nation's best universities to work for in nine consecutive years "Great Colleges to Work For" survey results.
SHSU is a university that thinks big but feels small. With a student population of over 21,500 students, SHSU prides itself with creating a close community. Located in the "piney wood" region of East Texas,... Huntsville is less than an hour's drive north of Houston, which enables the university community to maintain a small town atmosphere with easy access to the nation's fourth largest metropolitan area.
Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace.
A member of The Texas State University System