Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UWMC Genetic Medicine Clinic has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Part-Time/50%, Day Shifts). Under general supervision, the Patient Services Specialist (PSS) independently performs a variety of complex assignments to support all aspects of patient care for the Genetic Medicine Clinic at UWMC - Montlake.
The PSS assists in the preparation, compilation and coordination of patient visits for patients in the Genetic Medicine Clinic, including processing incoming and outgoing referrals, scheduling patient appointments, completing patient and family medical history intake, obtaining and verifying demographic and financial information, processing patient paperwork, coordinating care with other services, triaging patient telephone calls to clinical staff, and providing information about services.
RESPONSIBILITIES: • Triage patient, provider and lab telephone calls to clinical staff as needed; respond to patient questions and complaints; provide information about clinic services to patients, families, referral agencies, other UWMC departments/clinics, health care providers and the community; respond to inquiries; assist patient in accessing hospital and community services by consulting and making referrals to appropriate resources; communicate insurance information to patients including cost estimates for appointments and services; provide directions; maintain confidentiality of patient information. • Make a telephone assessment of patient concerns to assist in determining priority for scheduling as well as determining the provider the patient needs to see; complete patient and family medical history intake: includes taking a three generation family medical history over the phone and drawing it in the form of a pedigree. • Schedule new and return patient appointments consistent with patient needs and scheduling guidelines; obtain referral authorizations; verify demographic and insurance information; complete required documentation; enter appointment information in on-line appointment system; maintain schedule by entering cancelled and rescheduled appointments; obtain necessary patient and family member medical records for appointment; assist with patient pre-registration; coordinate inpatient consults; make confirmation calls to patients; coordinate obtaining interpreters for patient. • Assist in the preparation and maintenance of provider and clinic schedules in EPIC. • Review, triage and create referrals; manage internal and incoming referrals in EPIC within UWMC guidelines and timelines, including referrals notes regarding the status of the referral and communication with patients. • Maintain cancellation/wait list and recall list; maintain other lists as needed. • Transcribe, verify and follow-up written physician orders; process patient care orders such as completed requisition for exams or equipment; coordinate ancillary visits. • Coordinate patient transportation within facility; escort patients to various treatment areas. • Perform general clerical duties such as answering and screening telephone calls; processing mail and faxes; assembling and sending information to patients and referring providers. Maintain office supply inventory. • Perform general office duties including maintenance of patient folders, copying, filing and scanning medical records. • Perform related duties as required.
DESIRED: • Knowledge of medical terminology and knowledge of genetic conditions. Experience drawing a pedigree. • Proficient in word, excel and data entry. • Bachelor’s degree in a science field AND one year experience in a genetics clinic.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.