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DISBURSEMENT MANAGER - RETIREMENT ADMINISTRATION SERVICE CENTER (RASC)

University of California Office of the President

Details

Posted:

February 3, 2021

Location:

Oakland, California

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Salary:

Open

Categories:

Administrative/Support, Staff/Administrative

DISBURSEMENT MANAGER - RETIREMENT ADMINISTRATION SERVICE CENTER (RASC)

Location: Oakland
Job ID: 14989

Job Posting

For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, five medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.

POSITION SUMMARY

The Disbursements Manager is a forward-thinking, strategic leader who works closely with RASC business areas in fulfilling divisional strategic objectives and building a culture of high performance in delivering service to internal and external clients.

The Disbursements Manager has accountability for the accurate and timely payments of member and survivor benefits. The manager will also manage the teams responsible for processing the retiree insurance programs, calculating payments, processing payroll and refund distributions. This Disbursements Manager and their team will fulfill these responsibilities in compliance with federal and state guidelines while adhering to the plan details and polices set forth by the University of California.

The Disbursements Manager personifies exemplary visionary leadership skills and is highly capable of directing large-scale departmental and organizational change management initiatives. The Disbursements Manager directs day-to-day operations of their team to ensure efficient use of resources, accurate reporting and the effective delivery of disbursement services to all internal and external members, customers and key stakeholders.

Responsibilities

40%

Operations Management

Establishes relationships with vendors, internal partners and stakeholders to establish and achieve assigned quotas and targets; demonstrates strong leadership through robust execution of projects and initiatives

Effectively manages day-to-day operations and executes strategies to achieve maximum efficiency and cost-effectiveness

Oversees file transfers, preparation payroll reports, and proper reporting, including, but not limited to, providing benefit and retirement data to administrators

Manage and support year-end closing and accrual process for payroll, and work with accounting and auditors during financial statement/audit report preparation and other audits as needed.

Leads resource planning (i.e., developing back-up plans) to maximize the ongoing productivity of staff and technology and ensure operations run efficiently and there is adequate coverage on holidays and during other critical time periods

Identifies member needs and develops creative solutions for projects, leveraging expertise, operational capabilities and technologies

Stays abreast of emerging trends, best practices and technologies that improve the overall effectiveness of operations; shares that knowledge with leadership and staff through briefings meetings and other forms of communications

Coaches, trains, and leads supervisors and team members to actively listen to members' needs and offers relevant solutions and support; promotes ongoing training as needed

Oversees and aids in the development, documentation and implementation of all applicable policies and procedures

35%

Strategic Leadership

Provides leadership to employees assigned to the Disbursements team to include, but not limited to, coaching, staff development, evaluations, managing workflows, and enforcing policies and procedures

Cultivates and inspires a culture that upholds the company mission to deliver exemplary service to internal and external clients and support strategies focused on revenue growth, performance and process improvement

Leads strategic planning within Disbursements in alignment with divisional and institutional policies and goals; develops strategies to ensure performance to achieve the KPIs

Plays a key role in facilitating audits, working closely with audit teams and senior management; recommends and implements solutions to improve operational controls and mitigate risks

Develops, implements and evaluates disbursement policies and procedures; makes updates as needed

Continually monitors operational efficiencies within the department through new program development, process improvements, standardizing services and integrating functions, as needed

Ensures that department goals, budgetary standards and targets are effectively met; prepares an annual operating budget including direct labor, material and supplies, services, equipment maintenance and replacement; presents annual budget (operating and capital expenditures) to senior management; analyzes and evaluates budget variances

Participates on cross-functional committees to facilitate information exchange and circumvent operational issues

Leads innovative change initiatives in financial areas needing improvement

Creates and maintains succession planning for all levels of department positions; attracts and retains quality talent

Leverages and optimizes tools, technologies, systems and processes to facilitate a seamless and personalized customer experience

25%

Evaluation and Compliance Management

Ensures compliance of internal and external business policies and procedures and processes

Conducts quality assurance surveys and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify member satisfaction levels and seeks improvement as needed

Improves the member service experience and ensures quality results by evaluating and redesigning processes by analyzing data and trends

Evaluates department effectiveness through financial and activity reports, adjusting practices when needed to address member needs and improve service

Oversees and conducts performance management functions, including but not limited to employee recruitment (i.e., pre-hire interviews and selection, new-hire orientation), coaching, mentoring, training and development, disciplinary actions, etc.

Required Qualifications

10+ years of experience in managing client relationships and developing high-performing teams
Must possess at least 10 years' payroll experience including supervisory, accounting and technical expertise
Oversees and ensures the integrity of payroll data and reconciliations; demonstrates success as a highly effective, organized and efficient problem-solver and team builder with keen decision-making skills; must have strong team leadership skill and a supportive, team-oriented management style
Must have excellent organizational, interpersonal and networking skills with large groups as well as with individuals
Must have strong knowledge of fiscal controls related to safeguarding of institutional funds
Must be a driver of transformation and manage change initiatives to ensure successful implementation
Must have functional experience in managing essential financial and accounting operational controls and disbursements and have a working knowledge of retirement and pension systems and processes, shared service centers and business process improvements,
Experienced in managing metrics, ensuring customer satisfaction and reporting statistical performance levels related to business operations; delivers quality results on time and in a highly ethical and professional manner
Delivers quality results on time and in a highly ethical and professional manner
Experienced strategic, results-driven professional with exemplary leadership and organizational skills; able to troubleshoot and resolve complex, emerging issues and meet critical deadlines
Experienced in leading succession planning in alignment with departmental and divisional plans
Exemplary verbal, written and change communication skills and presentation skills; able to formulate a clear point of view.

Preferred Qualifications

Previous experience managing pension plans and administration a major plus

Education

Bachelor's degree with emphasis in Accounting or Finance with at least 10 years of work experience in Finance or an equivalent combination of education, training, and experience.

SALARY AND BENEFITS

Salary is commensurate with experience.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is February 24, 2021. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.

To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=14989&PostingSeq=1

jeid-ea0b4c1e589328499e916663ecdf1fb7

Internal Number: 2140711

About University of California Office of the President

The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.

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DISBURSEMENT MANAGER - RETIREMENT ADMINISTRATION SERVICE CENTER (RASC)

University of California Office of the President

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