The Director of Financial Aid manages the daily operations of a fast-paced Financial Aid Office. This position reports to the Vice President for Enrollment Management and is responsible to administer the University’s financial aid program in accordance with all federal, state, and institutional regulations and policies.
Administer over $52 million annually in federal, state, and institutional funds for undergraduate and graduate programs.
Develop the University’s financial aid strategy in support of our enrollment, retention and degree completion goals.
Contribute to student satisfaction through the delivery of quality customer service in all aspects of the administration of financial aid.
Develop and implement the University’s financial aid policies and procedures.
Develop and lead a staff which provides all administrative functions of the Financial Aid Office.
Ensure the University has exception-free financial aid audits by keeping abreast of and implementing all federal and state laws and regulations that pertain to the programs administered by the Financial Aid Office.
Direct and coordinate the efficient delivery of all student financial aid.
Communicate accurately, effectively, timely, and professionally with students and parents, campus constituents and government agencies.
Counsel students and parents through the financial aid application and awarding process including academic and financial registrations.
Collaborate with various University offices including Admissions, Accounting, Advancement and Registrar on effective and efficient workflow processes and deadlines.
Attend and participate in professional groups keeping abreast of and implementing industry best practices.
Develop and deliver financial literacy programs ensuring our students and parents are making wise financial decisions.
Identify risks to the organization within the department and discuss risk reduction options with immediate supervisor.
8 or more years of progressive experience in financial aid. Previous management experience required.
Knowledge of federal and state financial aid and regulations required. Preference given to candidates with CSAC/Cal Grant experience.
Successful proven leadership experience. A personal record of leadership and service that shows integrity, accountability and ability to achieve goals.
Strong oral and written communication skills. Ability to communicate effectively and professionally with a wide range of constituents.
Strong attention to detail and the ability to manage multiple projects simultaneously while meeting deadlines, timelines and objectives.
A commitment to quality service to students and parents, and campus constituents.
Experience coaching staff on how to meet with students and parents to discuss both the value proposition and the basic principles of financial aid.
Demonstrated computer proficiency in Microsoft Office. Experience with vendor software and databases such as Datatel/Ellucian Colleague, Business Objects, WebGrants, NSLDS, CPS Online, and OpenNet and/or ELM preferred.
Excellent analytical and data interpretation skills.
Knowledge and acceptance of principles and philosophies of Vanguard University, its programs and requirements.
Vanguard University is a private, Christian university of liberal arts studies equipping students for a Self-empowered life of Christ-centered leadership and services. U.S. News & World Report for 2016 ranked Vanguard University #13 in Regional Colleges (West), #10 fro Best Colleges for Veterans, and #19 for economic diversity. The Princeton Review also named Vanguard University a 2015 "Best in the West" College. Additionally, Vanguard is named in the Christian Colleges of Distinction and made the Forbes list of best universities. Vanguard University is Accredited by the Western Association of Schools and Colleges (WASC).