As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview Medical Center's Robert Clewis Center Needle Exchange Clinic / DESC Main Shelter Clinic has an outstanding opportunity for a MEDICAL ASSISTANT.
Harborview Medical Center operates a clinic in the Robert Clewis Center Needle Exchange located at the Downtown Public Health Center. We also operate a clinic at the DESC - Red Lion Hotel (DESC-RL). This is a split position between the Needle Exchange and DESC-RL. This position will spend 20 hours a week at the Needle Exchange and 12 hours a week at DESC-RL. The Red Lion location is a temporary location for the main shelter, normally in Pioneer Square, due to the Covid pandemic. These are both low barrier clinics serving the community with access to medical care and linkages to community services. The ideal candidate will be well versed in Harm Reduction and Trauma Informed Care. Experience with vulnerably housed individuals as well as those suffering from mental illness and substance use disorder is highly desirable.
CLINIC FLOW ACTIVITIES:
•Ensure exam rooms are stocked, clean and ready for patients. •Maintain and use supplies and equipment in a cost-effective manner. •Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary. •Assist provider by facilitating use of technology including EMR (electronic medical records). •Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual. •Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the on- site provider. •Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information. •Take initiative to maintain patient flow for on-site provider. -Arrange for lab specimens to be transported to HMC lab. •Complete billing documents as appropriate. •Schedule appointments for patients.
PATIENT CARE ACTIVITIES:
•Prepare patient for examination by the provider. •Observe and document the patient’s physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse. •Perform delegated patient care activities/education in accordance with established standards of practice. •Assist during patient examinations and procedures performed by the on-site provider. •Perform procedures including ear irrigation, urethral catheterization, and sterile dressing changes. •Will withdraw venous blood and capillary blood. •Will give injectable medications that have been registered with the WA State Department of Health. •De-escalate patients as needed (receive de-escalation training in orientation) •Unique duties include milieu management (interacting with patients and redirecting)
CUSTOMER SERVICE AND TEAM BEHAVIORS:
•Greet patients. •Review patient needs with providers daily, preferably at the start of each day or session. •Advocate for the patient/family by locating appropriate staff to address concerns. •Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting. •Promote and protect general safety for patients/families/friends and co workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. •Act promptly and effectively during an emergency situation. •Communicate effectively with staff from DESC and Public Health. •Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. •Apply appropriate policies, procedures, protocols, and standards of practice in performing duties. •Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities. •Demonstrate support for clinic and divisional policies and procedures. •Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines. •Participate in orientation of new staff. •Other duties as assigned.
•Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; OR equivalent education/experience.
•Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.