This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Internal Medicine - Gastroenterology Division (GI). The position is primarily for the Medical School Campus. Occasional responsibilities at surrounding locations required at BJWCH & South County campuses.
Back office position specializes in clinical supervision of back office GI staff support operations in fulfilling the GI division mission and meeting operational objectives.� Key responsibilities include assisting with pre- / post- outpatient clinic and procedure operations, training and tracking of staff productivity, time keeping and temporary coverage.
PRIMARY DUTIES AND RESPONSIBILITIES:
The supervisor is responsible for working in coordination with the nurse manager and Section Chiefs in developing appropriate training regiments for new and established staff, ensuring staff is maintaining proper productivity, interviewing and selection of candidates, assessing clinic competence of staff, creation and distribution of welcome emails and onboarding flyers, arranging and organizing educational/informative sessions for staff to attend, relaying changes of policy/workflow to the division, arranging and providing coverage for employees, and de-escalating/supporting concerned patients and patient families.
Provides back office clinical and administrative support to physician:
The supervisor is responsible for working with a physician. These duties include, but are not limited to: Reviewing and relaying results to patients, managing physicians clinic, personal and endoscopy schedule, initiating and completing prior authorizations, refilling medications, triaging patient phone calls, coordinating direct admissions, scheduling procedures/imaging, relaying and reinforcing plan of care, requesting previous patient records and creating or elimination of clinic days.
Assesses and distributes referrals to appropriate providers / Facilitate proper transition of care:
The supervisor will be responsible for reviewing urgent or complex referrals that are made to the division and assign them to the appropriate care team. This position is also responsible with assisting with coordinating smooth transitions with patients of exiting or onboarding physicians, scheduling WU directs in a time sensitive matter and aiding in the transition of care for Emergency Department patients needing to establish outpatient care.
Supervise operational processes.� Generate professional and productive patient and referring physician relations, coordinate electronic compliance and paperwork requirements, review assignments, and confirm data supports appropriate staffing needs with financial expectations.
The supervisor is responsible for maintaining positive channels of communication within the division and collaborating departments, developing protocols on standard operations within the division, conducting one-on-one meetings to help better facilitate work flow and morale among the division, attending work-group meetings with outside departments to make work-flow process most efficient and keeping up to date on nursing standards of practice.
Serve as time reporting contact and develops vacation and sick coverage models.� Development of data for ad hoc project needs as determined by clinical and business leadership, develop project management plans and coordinate responsibilities across the sections within the Gastroenterology division to meet project timelines and deliverables.
Provides direct patient care as needed, including development of patient care plans, administering medication, vitals, phlebotomy, monitoring IV therapies, and maintaining records in accordance with approved nursing techniques.
The statements provided herein are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Base pay commensurate with experience.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
The Division of Gastroenterology at the Washington University School of Medicine represents one of the finest examples of an academic training program, dedicated to the study of digestive and liver diseases. The balance of outstanding faculty, exemplary facilities, and a cohesive philosophy ensure consistent excellence across the missions of maintaining national prominence in research, teaching and patient care.
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Graduate of an accredited nursing program, plus a minimum of two years of related nursing experience.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Current state of Illinois and/or Missouri LPN or RN licensure as applicable by state of work location, in accordance with Compact Act; Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Superior writing, editing, planning, and organizational skills.
Minimum of five years related nursing, administrative, business experience in a university/medical environment.
Analytical and organization skills.
Technical experience with spreadsheets, word processing, EPIC EMR and internet tools.
Excellent interpersonal and verbal/written communication skills.
Capacity to establish timelines/deliverables.
Ability to function effectively under deadlines and manage multiple priorities.
Team player who works closely and supportively with all stakeholders.
Ability to work independently, when required.
Demonstrated ability and expertise in handling varied aspects of project development.
Strong critical thinking and problem solving skills.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.