Assist the Field Manager in managing the donor services collection team and operations of an assigned donor collection operation to ensure efficient donor flow, staff utilization and quality assurance.
Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
Act as role model through demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.).
Assist administration staff with implementing changes to the organization.
Recommend and provide training to donor services staff. Assign work; ensure proper workflow of the unit; act as lead worker.
Serve as site supervisor in the absence of the Field Manager.
May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
Perform related duties based on departmental need. This job description can be changed at any time.
Bachelor's Degree must be in healthcare management or related field.
Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Five (5) years of related phlebotomy experience.
One (1) year supervisory and/or staff training/mentoring experience.
Physical Requirements/Work Environment
Sitting - Continuously
Repetitive hand motion (such as typing) - Continuously
Hearing, listening - Continuously
Talking - Continuously
Standing - Continuously
Walking - Continuously
Bending - Continuously
Lifting - up to 20 pounds - Continuously
Stooping - Often
Climbing stairs/ladders - Often
Pulling, pushing - Often
Kneeling, squatting - Seldom
Crouching - Seldom
Reaching overhead - Seldom
Lifting - up to 50 pounds - Seldom
Lifting - over 50 pounds - Seldom
This position will be a professional position paid at an hourly rate.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
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Internal Number: 53901-en_US
About University of Cincinnati
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.