The School of Public Health-Bloomington Information Technology Services (SPHBITS) serves the school's technology needs. The mission of the SPHBITS is to provide expert and responsive IT support for our faculty, staff, and students to improve the efficiency and effectiveness of their teaching, research and service.
A Technology Support Specialist in the School of Public Health-Bloomington IT Services (SPHBITS) has four major responsibilities: diagnose, troubleshoot and take corrective measures on software, hardware, and network service requests; coordinate all equipment deliveries and confirm systems are current on updates, patches, and service packs, as well as, address any compatibility issues; assist in overseeing the reception station that is responsible for answering phones and addressing walk in traffic; diagnose, troubleshoot and take corrective measures as it relates to classroom technology emergencies. Collaborate with all other SPHBITS team members, and act as a liaison between customers and UITS' Tier-2 IT support.
Associate degree in computer science, computer systems technology or a closely related field and one year of computing/technical support experience in a customer service environment.
Combinations of education and related experience may be considered.
Experience using and/or supporting audio/visual equipment. Strong problem-solving and analytical skills. Team orientation and ability to work in a dynamic and diverse work environment. Organizational and time management skills, including ability to prioritize tasks and work independently. Ability to effectively communicate and exchange information with a wide diversity of individuals and groups, including regarding current work with others on the client support team or those they serve. Excellent interpersonal skills and a customer service orientation. Ability to work under stressful conditions while maintaining a positive attitude and professional demeanor. Proficiency in most recent version of Microsoft Windows, Macintosh and other important school-supported operating systems. Familiarity with common Microsoft Office productivity software, Adobe products, and other common software applications supported by SPHBITS. Ability to acquire training through the available university resources, as directed and approved by the supervisor. Experience with desktop computers, laptops, printers, and other peripherals.
Bachelor's degree. Two years of experience. Experience with mobile devices such as tablets and smartphones.
Salary Plan: SS
Salary Grade: 0H
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.